Business Relationship Manager

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

Responsible for managing the operational relationships between Athene and the back offices of our Key Distribution Partners (KDPs), which include Banks, Broker/Dealers, Wirehouses, and Independent Marketing Organizations. The candidate will collaborate closely with internal teams to deliver proactive operational support, fostering strong partnerships.

The ideal candidate will exhibit accountability, teamwork, excellent relationship-building skills, and a strong drive for excellence.

Accountabilities:

• Acts as the KDPs primary point of contact for operational escalations, technology needs, and initiatives.
• Collaborates closely with internal teams to provide proactive operational support and fosters strong partnerships.
• Develops and maintains relationships with KDPs and key stakeholders in the annuity industry.
• Ensures efficient and effective communication between internal teams and KDPs.
• Identifies and drives opportunities to enhance operational processes, technology capabilities and improve service delivery.
• Monitors and analyzes trends to inform strategic decision-making and operational improvements. Includes industry benchmarking as requested.
• Addresses and resolves operational issues or concerns in a timely and effective manner.
• Educates the KDPs of Athene's processes, procedures, and service level goals.
• Possesses deep understanding of how the KDPs do business, including the operational technology used to conduct business together.
• Assists with the implementation of operational technologies, product launches, & other projects, as needed.
• Works closely with the Sales Team and Sales Key Account Managers on overall account management.
• Provides support to other members of BRM team as needed.
• Travels to KDPs and/or industry conferences as needed (10% or less).

Qualifications and Experience:

• Bachelor's degree or equivalent experience required.
• Industry designations (FINRA licenses, CLU. ChFC, etc) preferred.
• 5 + years of progressive  professional relationship  management  experience in the insurance/financial industries.
• 3 + years of customer service/ operational or sales experience in the insurance/financial services.
• Strong relationship-building and communication skills.
• Excellent problem-solving and creative solutioning abilities.
• Ability to work independently and as part of a team.
• Accountability and a strong sense of ownership.
• Commitment to excellence and continuous improvement.
• Ability to adapt to changing industry dynamics and operational needs.
• High-level understanding of annuity order entry systems, DTCC feeds, etc. preferred.
• Experience using Microsoft Office products (Word, Excel, PowerPoint. etc.)
   

  Visa Sponsorship: 

  This position is not eligible for sponsorship for work authorization by Athene. If you will require sponsorship now or in the future,