Senior Business Product Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Finance Business Product Management Organization:

The Finance Business Product Management Organization is transforming the way business outcomes are achieved by leveraging scale, agility, and efficiency in ServiceNow’s internal landscape. As the world around us evolves, so do we. We are redefining leadership with a product mindset, embracing cutting-edge digitization and AI initiatives to position Finance as a competitive differentiator for ServiceNow. Our focus is on delivering seamless next-generation workflows that emphasize operational rigor, enabling us to scale across the enterprise and accelerate ServiceNow’s journey to becoming the defining enterprise software company of the 21st century.

Summary:
The Senior Manager, Global Finance Product is a critical role responsible for developing and maintaining the product roadmap for Integrated Risk across the enterprise. The perfect candidate is bold, curious, results-oriented, and highly adept at building bridges. A highly-matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries. You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions. You will be responsible for building a multifacted roadmap across the enterprise serving the business strategy across finance, legal, procurement and other cross functional stakeholders. 

You will execute a governance framework across a complex landscape of stakeholders and critical business functions including audit, soc, ethics and compliance, cyber security, cloud security, vendor risk and others. You will play a pivotal role in defining the direction and success of the internal adoption, usage and leverage of IRM to support company success . Ensure the delivery of exceptional value to key stakeholders through strategic leadership and effective alignment of work with strategic priorities, with flawless execution in the following areas:

• Lead the development and execution of the internal IRM product strategy, ensuring alignment with business goals and customer needs.

• Collaborate with stakeholders to define product requirements, prioritize features, and create a product roadmap.

• Lead governance, communication and facilitate collaboration across stakeholders at all level to ensure transparent execution of the roadmap.

• Partner closely with the Program Management, Change Management, Finance stakeholders and Digital Technology (DT) teams to drive product strategy and vision, business requirements, product planning, roadmap and prioritization, and product marketing.

• Serve as the champion of the business, translating business strategy into business case, value definition, and initial requirements for new products and enhancements.

• Identify and reconcile roadmap dependencies and prioritize opportunities to align and co-develop solutions in partnership with technology, engineering, and UX teams.

• Engage in all product development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies.

• Support program management, change management, and internal go-to-market on product marketing strategy, change management plan, and any enablement and adoption activities (e.g., knowledge article, FAQ for Finance case management).

• Apply product principles and design thinking to automate processes, innovate on the ServiceNow platform and deliver a simplified and highly-integrated employee experience.

• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences.

• Provide thought leadership on how to enhance product maturity across an organization and support internal training and change management activities.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Domain experience preferred in one more