Customer Service Guide (Public Benefits Specialist - Entry)

Initial Posting Date:

12/04/2025

Application Deadline:

12/18/2025

Agency:

Department of Human Services

Salary Range:

$3,705 - $4,833

Position Type:

Employee

Position Title:

Customer Service Guide (Public Benefits Specialist - Entry)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Self Sufficiency Program and facilitate access to vital services that foster equity and well-being.

As a Customer Service Guide, you will work in our Baker City office assisting Oregonians in-person. Baker City is located in rural Eastern Oregon.

Summary of Duties

As a Customer Service Guide (Public Benefits Specialist - Entry), you will:

• Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

• Support the infrastructure of the office by supporting the day-to-day operation.

• Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns.

• Assisting Oregonians through a trauma informed lens.

• Financial duties that include tracking, issuing, and accounting for all financial actions and requirements needed.

• Providing support for the business functions within the office.

Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP).          

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

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