Physician Advisor | Case Management

Overview

At Houston Methodist, the Physician Advisor position is responsible for teaching, consulting, and advising the case management department, clinical documentation specialists, medical staff and the hospital on matters regarding medical necessity; compliance rules and regulations; collaboration and relationships with payers; physician practice patterns; documentation and over- and under-utilization of resources. This position is a key member and leader of the hospital's utilization review/management committee, which is charged with regulatory goals of ensuring high levels of healthcare quality and acceptable levels of cost. The Physician Advisor position will conduct clinical reviews on cases referred by case management and/or other healthcare professionals in accordance with hospital objectives related to quality care of patients.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Interact with medical staff members to discuss needs of patients and alternative levels of care. Provide consultation to case management staff regarding complex clinical issues and advises on next steps. Provide feedback to attending and consulting physicians regarding level of care, length of stay, and quality issues.

• Chair the utilization review/management committee, actively participates in defining operational strategic objectives for the Utilization Management Program and serve as the liaison to other medical staff committees that interface with the utilization review/management committee. Assist with the evaluation of the hospital's Utilization Management Program, including annual review and revision of the hospital's UR plan.

• Contacts physicians to resolve delays and achieve positive outcomes and ensures physician accountability for efficient patient care management. Communicates to medical staff leaders (e.g., department chairs, medical directors and other attending physicians as necessary) relevant findings of physician's performance when patterns of clinical outcomes demonstrate undesirable variation.

SERVICE ESSENTIAL FUNCTIONS

• Create strategies to enhance hospital and post-acute interdisciplinary efforts for maximizing patients/family outcomes. Serve as an advocate for case management services and clinical documentation. Collaborate with medical staff in the development and measurement of performance standards involving patient care and utilizations of resources to achieve optimal outcomes.

• Round on the patient care units, and throughout the hospital, to identify opportunities, to impact resource utilization and manage length of stay (e.g., outliers, medical management practices, problematic patient/family dynamics).

• Provides support and assists Clinical Documentation Specialists and Coders on an ongoing basis by addressing specific documentation issues encountered by CDSs/Coders, including noncompliant physicians. Determines the ¿focus¿ of presentations of clinical examples regarding documentation opportunities and specifics based on quarterly trends and presents this information in department meetings.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Act as consultant and resour