Sr. Director IFM and Project Management

Job Title

Sr. Director IFM and Project Management

Job Description Summary

Job Description

Position: Sr. Director IFM and Project Management

Position Summary: The Sr. Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Director works with the Executive Account Director to set the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility. The Sr. Director is responsible for over twenty-five million dollars in revenue.

Manages the day-to-day client relationship for the account within Global Occupier Services (GOS) for Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.) and Project & Development Services

This position provides management across all aspects of the account including, but not limited to:

• Service Delivery Excellence (including innovation, best practices etc.) 
• Client Experience & Relationship Management 
• Talent Management and Team Development 
• Financial Performance (including P&L, contract expansion / renewals etc.) 
• Expanding Share of Wallet
• Account Risk Management

Essential Responsibilities:

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives 
• Implement the overall vision, strategy and measurement metrics to the applicable service lines 
• Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identifying team members and lead multi-disciplinary team preparing responses to RFPs and presentations
• Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities
• Develop and maintain strong client relationships  
• Implement and manage account governance process  
• Provide disciplined contract management to meet superior delivery of all contract deliverables 
• Identify existing and new opportunities for enhancing service solutions and capabilities 
• Assist with risk mitigation and dispute resolution for client and C&W 

• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.  
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc. 
• Service line P&L management, profitability and financial performance     
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion  
• Ensure quantitative and qualitative analytics and evidenced-based decision making
• Attract and maintain top talent and provide on-going mentoring to team for superior performance

Key Competencies:

• Leadership 
• Customer Relationship Management  
• Technical Skills 
• Organization Design & Management Skills 
• Communication (oral and written) 
• Matrix Organization / Business Partner Skills     
• Presentation Skills    
• Business Acumen 

Education:

• Bachelor’s degree required  
• Master’s degree or MBA preferred 

Important Experience:

• Minimum of 10 years at management level or other similar capacity 
• Experience in directly leading and managing teams, and managing people-managers 
• Client, P&L and contract management experience 
• Experience in the management of an integrated services account, including Integrated Facility Management and Project & Development Services
• In-depth understanding of the business impact of technical contributions

Additional Qualifications:

• Ability to develop positive working relationships with agencies, local government officials, and business community members 
• Possess technical domain knowledge (FM and PDS) 
• Skilled in financial analysis and knowledge of financial concepts 
• Ability to comprehend, analyze and interpret complex business documents 
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
• Ability for travel as required (up 25% of time)