Osteria - Assistant General Manager - at Paradies Lagardère OKC

The Assistant General Manager is responsible for supporting the General Manager in all aspects of daily operations, including team leadership, financial performance, guest service, and compliance. The AGM plays a key role in executing company standards, developing talent, and maintaining a culture of accountability and engagement.

POSITION REQUIREMENTS

• Demonstrated leadership experience in a high-volume restaurant or hospitality environment
• Proven ability to lead, coach, and develop hourly teams and supervisors
• Strong understanding of restaurant operations, including labor, inventory, and cost control
• Ability to drive guest service excellence and resolve escalated guest concerns
• Experience with hiring, training, and performance management
• Strong organizational, problem-solving, and decision-making skills
• Ability to work a flexible schedule including early mornings, evenings, weekends, and holidays
• Food safety certification and alcohol service knowledge preferred

DUTIES AND RESPONSIBILITIES

• Support the General Manager in overseeing all daily operations to ensure efficiency and profitability
• Lead by example in delivering best-in-class guest service and creating a positive team environment
• Coach, train, and develop team members to meet performance and service expectations
• Monitor labor, sales, and operational metrics to drive business results
• Ensure compliance with company policies, safety standards, and airport regulations
• Address and resolve guest concerns in a timely and professional manner
• Partner with the General Manager on hiring, onboarding, and performance management
• Maintain high standards of cleanliness, food quality, and brand presentation
• Foster a culture of accountability, engagement, and continuous improvement

WHAT WE OFFER

• Competitive salary + performance incentives
• Opportunities for career growth and advancement within Paradies Lagardère
• A dynamic, fast-paced leadership environment
• The opportunity to lead within an award-winning restaurant concept

WHAT MAKES YOU STAND OUT

• Experience in airport or high-volume, complex environments
• Strong financial acumen and ability to impact P&L performance
• Proven track record of building high-performing, engaged teams
• Passion for hospitality and delivering memorable guest experiences

WHY OSTERIA

At Osteria, quality is non-negotiable—from scratch-made dishes to how we lead our teams. As an AGM, you will play a critical role in shaping the guest experience, developing talent, and driving operational success in one of the most unique environments in hospitality.

Paradies Lagardère is an award-winning and innovative Airport Concessionaire. We are looking for passionate individuals to fill our roles in a retail and dining environment that is diverse and inclusive. Our part-time and full-time opportunities will find you immersed in a rewarding environment in our award-winning concepts that have kept travelers coming back year after year.

Great Reasons to Work with Us

• Career advancement opportunities
• Fun Work Environment
• Medical Benefits
• Company Paid Time Off
• Premium pay for Worked Holidays
• 401K Program
• On-line Learning system
• Associate recognition Programs
• Merchandise and dining discounts
• Transportation and parking space assistance

How you can Make a Difference

• Working for Paradies Lagardère provides you with the opportunity to create a meaningful and positive impact on your community and the environment.
• As airport travel returns to normalcy in a post-COVID-19 world, our nationwide employees are upholding the highest safety and health standards to maintain a comfortable environment our customers can trust.
• Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept.
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
• Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Knowledgeable and enthusiastic about the restaurant's menu and products. Make recommendations to guests to fit their needs, especially when questioned about potential food allergens.
• Whether working in an on-trend national brand, or an iconic concept from the local c