Senior Operations Manager, Dispense and Fulfillment Operations (Nights)

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As a Senior Operations Manager, you will be responsible for overseeing and driving all warehouse inbound and inventory operations, Prescription dispense and fulfillment, Non-prescription fulfillment, Outbound Processing, and employees across multiple shifts and functions.  You will be a part of the management team, and be a key stakeholder in the company, and have a tremendous impact as Hims/Hers grows.

This role is based in Gilbert, Arizona and will report to the Director of Operations.

You Will:

• In the absence of the General Manager, you will be responsible for all daily facility operations.

• Lead a team of managers, leads, and pharmacy techs in a dispense and fulfilling operation of both hazardous and non-hazardous non-sterile and sterile prescriptions. 

• Be responsible for monitoring prescription turnaround time so that internal standards and patient needs are met.

• Be responsible for on-site SOX compliance as it relates to inventory control and cycle

• count procedures.

• You will have the responsibility to ensure the team's processes of shipping accurately in order to eliminate all HIPAA violations and accuracy.

• Work with the Pharmacy Leadership team to analyze operations and overall efficiency for best class processing. 

• Cross-functional team leadership, partnering with Program Managers, Pharmacist in Charge, ICQA, etc. Works well with a team and independently.

• Develop and deliver key KPIs to meet capacity and demand.

• You will perform any duties and projects as assigned.

You Have:

• Bachelor’s Degree, preferred Master’s Degree.

• 10+ years of working experience in a Fulfillment, Warehouse or Distribution environment.

• 10+ years in a Supervisory/Management role.

• 10+ years of OSHA safety experience.

Preferred Qualifications: 

• Six Sigma/ Lean Principle experience.

• Proven experience leading technically complex projects.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.

• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).

• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (terat