Registration Operational Manager

Registration Operational Manager

ScottishPower, Hamilton International Technology Park, Blantyre. G72 0HT

Salary from £54,400 with 20% Bonus, Family Healthcare and Car Allowance

Flexible Working Pattern

Closing date: 18th April 2024

Purpose

As the Registration Operational Manager within the BackOffice and Operational Excellence team at SP Customer Business, you’ll play a pivotal role in our innovative operation.

We’re a data-driven company where automation is key. Your mission involves collaborating closely with management, operational teams, and external stakeholders to ensure seamless processes, regulatory adherence, and efficiency.

Your role encompasses compliance across existing and new processes, system adaptation to industry changes, and innovative solutions that empower different areas of our business. Additionally, you’ll work with a team of internal and external FTE, strategically allocating resources and budget to enhance operational effectiveness.

Responsibilities

• Collaborate with cross-functional teams to drive operational excellence across processes. Ensuring seamless end-to-end processes, identifying areas for improvement and implementing enhancements

• Monitor performance metrics, identify bottlenecks, and optimize workflows for c.5m customer´s industry processes

• Foster a culture of continuous improvement by encouraging innovative solutions that enhance our portfolio. Leverage automation and data-driven approaches to streamline operations

• Lead efforts to adapt systems and processes to meet changing regulatory requirements

• Collaborate with IT teams to define and adapt systems in response to regulatory and industry changes. Liaising with external stakeholders to maintain compliance and mitigate risks

• Manage a team of internal and external FTE, provide mentorship, guidance, and performance management, fostering a positive work environment, encouraging collaboration and growth

• Optimize costs while maintaining operational excellence, strategically allocating resources within the departmental budget

What you’ll bring

• Educated to degree level or equivalent relevant experience in Computer Engineering, Computer Science or relevant technical field

• Proficiency in SQL is essential for managing large amounts of data effectively

• Familiarity with Python is desirable, as it will enhance your ability to contribute to innovative solutions

• Be passionate about technology, think analytically about problems, the ability to manage and analyse a high volume of data, and help drive innovative solutions

• An understanding of the legal and/or regulatory aspects of energy supply in the UK

• Previous experience managing improvements projects and/or leading the delivery of process improvements to meet business needs and expected benefits

• Ability to manage business stakeholders to drive forward new solutions and process improvements to deliver operational excellence

• Proven record of building excellent working relationships with people based in different locations and geographies

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave

• Holiday purchase – perfect your work/life balance with extra annual leave

• Share Incentive Plan and Sharesave Scheme

• Payroll giving and charity matched funding

• Technology Vouchers – save more and spread the cost of your technology purchases

• Count us in – pledge to reduce carbon emissions and help fight climate change

• Electric Vehicle Schemes – to help you transition to green/clean driving

• Cycle to Work scheme and public transport season ticket loans

• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

• Life Assurance (4x salary)

• Access to ‘nudge’ financial wellbeing support

• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more