Communications Operator II

TARGET CLOSE DATE:

02/03/2025

Note: This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System.

Grade 14

The pay range for the listed pay grade varies depending on the employing agency. Click HERE and then select the desired agency to view the pay range for that employer.

TYPE:

Full time

JOB SUMMARY:

Employees in the Communications Operator II job perform work of considerable responsibility and experience acquired in the operation of radio and/or telephone equipment, receipt and transmission of messages, and the performance of related recording tasks and other duties in support of departmental program employees working in the field. Employees in this job class may use software that documents and tracks various work activities and provision of services. Work requires some independent judgment in setting priorities and handling unusual assignments. Employees in this class are in contact with field personnel and perform problem resolution with employees and the public. Communications Operators may lead and participate in the work of unit coworkers. Such assignments, however, do not usually include the full range of supervisory responsibility. Work is performed in a call center setting or office and work is reviewed through the adequacy of communication services and through the examination of records and logs.

MINIMUM QUALIFICATIONS:

The following are job-related qualifications that are required for employment consideration for this position:

Option A:

• Experience as a switchboard operator or dispatcher.

• Willingness to work any shift, any day.

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Option B:

• Experience as a Communications Operator I within the merit system or a comparable position outside the merit system (e.g., Radio Operator, Call Center Operator, Assistant Communications Operator, Help Desk Operator).

• Willingness to work any shift, any day.

PREFERRED QUALIFICATIONS:

The following are job-related qualifications deemed desirable by Merit System agencies. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes.

• Experience as lead worker or supervisor.

• Experience in effective multi-tasking.

• Experience working with activity tracking software.

COMPENSATION:

Application for this position will be considered for the following Merit System employing agencies:

• Bessemer - $15.54 - $24.11 USD Hourly

• Birmingham - $16.03 - $24.87 USD Hourly

• Jefferson County - $17.46 - $27.09 USD Hourly

TYPICAL JOB DUTIES:

• Performs various administrative tasks required for departmental operations and service provision to citizens.

• Provides service to internal and/or external customers.

• Provides interactive external and internal communication and services by processing and tracking service requests.

• Answers questions by phone, email and/or in person regarding organization operations, procedures or projects, general information, appointments, service requests, etc.

• Maintains a professional relationship and demeanor with all customers and co-workers, providing all services with courtesy and patience.

• Communicates with other departments (e.g., public works) or outside entities (e.g., power company) to request assistance and/or advise on situations (e.g., traffic hazards, or downed powerlines).

• Communicates with service recipient to advise on progress made towards fulfilling request, changes in schedules/plans, or the need for additional action(s) by the recipient.

WORK ENVIRONMENT:
Work is conducted almost exclusively indoors in a call center setting.  Work involves use of standard office equipment, such as computer, phone, copier, etc.  Job requires working holidays, overtime (e.g., in the morning, during lunch, or after normal working hours), and/or nights.

PHYSICAL DEMANDS:
Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods.  

ACCOMMODATION:

To request an accommodation in the application o