Senior Associate, Market Operations Support

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

The Senior Associate, Market Operations Support will lead core operational initiatives in the Massachusetts Market. You will report to the MA Director of Market Operations Support and will work closely with leadership across the Massachusetts Market, as well as with National and Regional leaders across Cityblock’s Clinical Strategy, Data and Product Teams and with external partners. 

This role will wear many hats and assume major responsibilities within high visibility projects and engagements related to building, monitoring and improving Cityblock’s core operations as we scale rapidly within the market and evaluate opportunities to improve the Cityblock care model.

The ideal candidate learns quickly, takes initiative, and can work collaboratively with all team members. You love to build and test new processes and workflows, and are ready to roll up your sleeves and dig into the details to make sure they land. You draw insights from data and are comfortable working with Cityblock’s data team to make sure our care teams have access to the data and tools they need to serve our members. If you like solving hard problems, have experience serving on teams to deliver high impact projects and initiatives, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you!

You will develop and monitor a variety of programs and projects to support the Massachusetts Market, which may include:

• Developing new standardized, scalable processes, workflows, and analytical tools to address market needs and continuously monitoring workforce performancev
• Analyzing performance data and designing dashboards with the data team to ensure leadership and staff have access to the right data to drive performance
• Owning and improving existing key components of our care model strategy at the market level, including provider visit strategy, member surveys, and other clinical initiatives
• Piloting new market-level initiatives and distilling learnings and applying best practices towards national operations
• Supporting coordination with local partners and vendors
• Supporting roll-out of national strategic initiatives at the hub level
• Project managing longer term market initiatives, including monitoring members movin