Operations Field Supervisor

Operations Field Supervisor | Ripple Fiber 

We are looking for an Operations Field Supervisor to join our growing team. 

About Ripple Fiber 

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future. 

We believe the biggest wave starts as a ripple. 

About our culture 

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development. 

About the role 

This role leads day-to-day field operations in a market: supervising installers, supporting installs and troubleshooting, and enforcing quality, safety, and schedule standards. They act as the field lead, bridging direction from the Regional Operations Manager to frontline installers. 

Responsibilities: 

• Supervise, mentor, and evaluate installation technicians and crews in your market(s).
• Be field-based: participate in installs, trouble tickets, and spot troubleshooting when needed.
• Coordinate daily work assignment, routing, scheduling, and dispatching of installation crews.
• Monitor installation quality, compliance with SOPs, safety, and company standards.
• Perform spot quality audits, ride-alongs, and inspections to enforce workmanship and consistency.
• Escalate persistent issues to Regional Ops Manager, and lead remediation plans locally.
• Ensure each installer meets productivity targets (jobs per day, adherence, first-time success).
• Interface with customers on installation issues, escalate complaints, and lead resolution efforts.
• Support new technician onboarding, training, and coaching on best practices.
• Track and maintain field metrics: completion rate, rework, missed appointments, dispatch efficiency.
• Coordinate with logistics / supply chain for parts, materials, and tools to avoid job delays.
• Enforce safety protocols, ensure crews have PPE, follow ladder / site safety rules.
• Collaborate with program, operations, and engineering teams to relay field feedback and improve processes.
• Maintain accurate field documentation, job records, and reporting for your team.
  

Qualifications: 

Skills Required 

• Experience specifically in FTTH / in-home fiber install operations.
• High School diploma or equivalent; technical/trade schooling preferred.
• 3+ years of experience in fiber / broadband / telecom installation or field operations.
• 1+ year in a leadership or supervisory capacity over installers or field technicians.
• Strong ability to work on the ground in installations and also lead people.
• Proficiency with routing, scheduling, and dispatch planning.
• Good troubleshooting & technical skills in fiber drop, CPE, ONT, WiFi basics.
• Strong communication, coaching, and conflict resolution skills.
• Ability to manage metrics, field KPIs, and act on performance data.
• Valid driver’s license and clean driving record; ability to travel locally.
• Willingness to work flexible hours (evenings, weekends) when needed.

Preferred

 

• Certifications in fiber optics or broadband (CFOT, SCTE, etc.).
• Experience with field workforce management or mobile dispatch systems.
• Some familiarity with escalation paths, SLAs, or regional operations support.
• Prior experience interfacing with customers in field installation contexts.

Physical 

• Field-heavy role: substantial time on site,