Security - Corporate

Job Details

Job Location: Corporate Office - 250 E Pilot Rd. - Las Vegas, NV 89119Salary Range: $14.00 HourlyJob Shift: Day

ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
    
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations
At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION

Position Summary  
The Corporate/Overnight Security provides access control and safety security services at Goodwill through enforcement of company policies and procedures. Provides first line review and monitoring for all potential security events and may act as a reliever for the corporate reception area.

Responsibilities 

• Acts as Primary Point of Contact for AlarmCo and Alarm/Burglary Activations.  
• Initiates proper notification to individuals on the Emergency Contact List relating to emergency events occurring on the corporate/overnight shift, including active burglary, fire, flooding, power failure. Has the ability to respond accordingly as the Goodwill first responder and POC on scene.    
• Checks all security cameras for proper operations and reports discrepancies to AP Management.    
• Documents all events/incidents in the security entry log.   
• Conducts live video surveillance of all Goodwill store/building locations and assists with investigations.    
• Assists with the reconciling of Security Sales Force Event Reports.  
• Assists with Video Coverage Investigation Reviews.   
• Participates in crisis management conflict resolution events between team members, customers, clients, vendors, and contractors to eliminate confrontations and altercations.    
• Identifies and communicates all incidents of access violations and theft to Asset Protection Management.    
• Checks all DW ACS, Axis, Avigilon Security Systems cameras for proper operation and reports discrepancies to AP Management.    
• Ensures hourly patrol of Central Warehouse or at the corporate building. 
• Assists corporate front desk receptionist with visitor assistance, telephone calls, and provides necessary breaks for the receptionist.    
• Assists with other duties as assigned. Assists the investigators as needed.    
• Initiates with the APAM the final inquiry or disposition of Lost and Found property to locate and return property to owner, donate salvageable consumables for resale, or shred, destroy, or recycle products.   
• Assists in any other projects or tasks as determined by management.    

Core Competencies                    
Job Knowledge
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.
Dependability
Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent attendance.  Accountable and can be relied upon during challenging and unexpected situations.
Service Oriented

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.  
Teamwork
Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support. Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team.

Job Specific Competencies