US Customer Engagement Product Training Development & Delivery Lead - Oncology

ROLE SUMMARY

The US Customer Engagement Product Training Development & Delivery Lead - Oncology oversees product training delivery for the BU’s full portfolio.  The role contributes to the overall strategic approach for training, leads the training delivery for the Oncology BU, and leverages cross-functional partnership to ensure seamless delivery of evolved and enhanced training programs which leverage Customer Engagement Training constructs for training design. This role has the overall responsibility for ensuring product training for the Oncology BU to meet product launches, dynamic training interventions and strategic brand efforts needed for POAs, critical brand imperatives and business grounded needs related to product knowledge and selling impact. The role works across and as a member of a multi-stakeholder group and manages a team of professionals to deliver trainings across therapeutic areas under the Oncology BU that support the organization's strategy, values, and goals, providing and connecting across role and topic trainers to ensure a coordinated training approach for a best-in-class customer facing approach and results. This role will be responsible to understand and will be held accountable to core measures of success for training execution and impact to the business and brands.

ROLE RESPONSIBILITIES

• Lead and develop direct reports to be a strategic partner to the brands and business as representatives for their assigned brand(s) and TA grouping of products.
• Lead and develop direct reports for optimal skills needed to deliver and evolve best-in-class training, utilizing train-the-trainer constructs within the team.
• Work with other US Customer Engagement Product Training Development & Delivery Leads to support the US Customer Engagement Product Training Lead to build and evolve training approaches.
• Develop and align with key stakeholders for training strategy, content and approaches that deliver optimal and timely training and information for products, across lifecycles and dynamic training needs.
• Work with key stakeholders within the Oncology BU and the Innovative Program and Design Director to identify training gaps and emerging needs that require additional or evolved trainings and prioritize needs, such as US product launches, inline product promotions, operating plan priorities for brands and POA training efforts related to brand Customer Engagement Training areas of ownership and partnership, with other US Customer Engagement Product Training Development & Delivery Leads and the Customer Engagement Training leadership team.
• Conduct regular reviews with key business stakeholders and the Innovative Program and Design Director within the Oncology BU to ensure the product trainings meet business requirements.
• Oversee the refinement of learning journey and training curriculum to address brand needs within the Oncology BU.
• Oversee the development and execution of brand training programs in accordance with the Oncology BU business strategies, selling and coaching model constructs, and pre-determined impact and outcome metrics. 
• Oversee multi-modal learning resources, including print, eLearning modules, leader-led workshops, presentations, pre-launch and launch training sessions, and sustainability programs related to product training.
• Collaborate with other members of the Customer Engagement Training team to leverage the integrated training model and product focus of the delivery trainers to ensure high impact, customer centric content that supports CFC best in class results, ensuring the uniform delivery of learning across roles and topics, for both core curriculum and dynamic brand needs within the Oncology BU.
• Ensure internal clients have access to high quality advice and guidance to support in delivering business strategy and plans.
• Familiarize with and act as an expert for the current selling framework, market and customer content, disease states and treatments across the current and future product portfolio within the Oncology BU. 
• Lead the team to deliver training to support sales and CFCs teams in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience aligned to brand goals and messaging.

BASIC QUALIFICATIONS

• Bachelor’s degree required 
• 15+ years of training, leadership development, coaching, sales, marketing related experiences or combination of experiences 
• Deep experience and knowledge of commercial training and leadership development, including delivery of blended and distance learning curricula and content
• Experience in evaluating Learni