Senior Accounts Receivable Specialist - Collections

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Job Description

At Intelerad, we empower healthcare providers to deliver better care through cutting-edge, intelligent medical imaging solutions. As a Senior Accounts Receivable Specialist, you’ll play a critical role in supporting the financial health of our global business by ensuring timely and accurate billing, collections, and revenue processes.

You’ll collaborate across departments—Finance, Sales, and Project Management—to ensure client satisfaction, uphold compliance, and continuously improve our AR function. If you’re energized by solving problems, uncovering opportunities, and streamlining processes, this role offers the platform to make a lasting impact.

Responsibilities

Other duties may be assigned, but your main responsibilities will include:

• Billing & Invoicing
  • Ensure timely, accurate processing of customer invoices for licenses, maintenance, and services.
  • Prepare routine and complex billing rules in NetSuite and Openair.
  • Maintain billing milestones in coordination with Project Managers.
  • Review and approve sales orders in line with company policy (purchase orders, payment terms, etc.).
• Collections & Customer Management
  • Perform proactive collections on delinquent accounts.
  • Provide management with clear, data-backed collection projections and analysis.
  • Respond to billing inquiries, coordinating resolutions with Sales and Project Management.
  • Maintain accurate customer records, including payment terms and contact details.
• Cross-Functional Collaboration
  • Work closely with Sales staff and administration to expedite contracts and ensure timely receipt of POs.
  • Address and resolve customer billing issues, maintaining professionalism and customer-first mindset.
• Reporting & Compliance
  • Support month-end close with reporting and general ledger reconciliations.
  • Assist in quarterly reviews, the annual financial audit, and ad hoc financial projects.
  • Process credit/debit memos as needed.
• Culture & Contribution
  • Complete special projects and financial analysis as assigned.
  • Foster a positive and collaborative work environment that aligns with Intelerad’s values.

Qualifications

Required

• Bachelor’s degree in Accounting, Finance, or related field; or equivalent combination of education and experience.
• 7+ years of experience in billing and collections, preferably in a technology or enterprise software environment.
• Minimum 5 years in an AR-focused role, ideally at a subscription-based software company or a comparable high-growth organization.
• Proven experience collaborating with Sales teams and external clients in a professional setting.

Desired Competencies

• Communication: Exceptional verbal and written skills; able to translate technical finance language into accessible dialogue for diverse stakeholders.
• Analytical Thinking: Strong critical thinking and problem-solving skills with keen attention to detail.
• Tech Proficiency:
• Advanced Excel and Microsoft Office Suite skills (Word, Outlook).
• Experience with Netsuite (including applications ZAB Billing and ARM), Salesforce, and Openair is highly preferred. Experience with other Accounts Receivable applications (e.g., Kolleno) a plus.
• Comfortable navigating internet resources and internal systems with ease.
• Collaboration: Demonstrated ability to work cross-functionally in a respectful, solutions-focused manner.
• Initiative: Self-starter with