Staff Product Manager, Internal Tools

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! GoFundMe is seeking a Staff Product Manager who is passionate about our mission to help people help others. This role will be part of the product management team and will ideate, develop and launch products that drive value to millions of people. We value customer obsession, out of the box thinking, grit, positive impatience, and behaviors that earn trust with internal partners and customers alike. We know that a broad range of perspectives and a diverse group of backgrounds and experiences, can help us build the best possible products.

As the Staff Product Manager for Internal Tools, you’ll drive efforts to build the systems that our internal teams use to manage users, their content, and their reach across GoFundMe. You’ll develop a scalable tooling system supporting a wide range of internal stakeholders such as Risk, Compliance, Customer Support, Corporate Affairs, and Communications. This will entail defining the data orchestration layer needed to power this system, building out internal user journeys, and crafting extensible tools that can be reused and adapted across teams as we move away from legacy systems.

This is a hybrid role that requires 3 days per week at the office, and we are therefore only able to consider candidates who are located or willing to relocate to San Francisco, CA.

The Job

• Drive and lead strategic product initiatives, with significant visibility into the company leadership and make meaningful impact in the company and the greater market. 
• Responsible for all stages of product development and delivery, including: ideation, research, business modeling, technical specifications, building, launching, measuring, optimizing and scaling. Some of the work will focus on brand new products/features and other aspects will include optimization and growth of existing products. 
• Customer Focus: Be the advocate for our customers and understand the needs of our community to build delightful experiences. 
• Intuition & Judgement: Break down sophisticated challenges into a clear sequence of actions, make trade-off decisions while balancing the nuances of implementation details and time-to-market needs, and get on board cross-functional teams.
• Data-informed decision-making: Use qualitative and quantitative analysis to drive product and go-to-market decisions. 
• Product Ownership: accountable for product vision, Cost / ROI analysis, strategy, development, and successful execution of new product initiatives and features to drive IMPACT. Lead the team through defining, identifying and tracking appropriate product and business metrics that are aligned with user goals.
• Collaboration: Work cross-functionally with engineering, design, data, research, marketing, security, legal, and other teams to build out an amazing product.
• Communication: Articulate the problem you’re solving, the vision you are going after, write crisp and clear requirements and communicate the strategy, plan, challenges and constraints to senior management and various collaborators.

You 

• Required: You have 8 years of experience as a product manager, delivering impact at your positions with progressing responsibility and ownership. You have a consistent track record in building, launching and scaling successful products, can take an idea/opportunity from a problem statement to an impactful, usable and beautiful final product, while collaborating with designers, engineers, and other cross-functional team members.
• Required: hands-on experience in go-to-market strategy and delivery, great understanding of customer acquisition via online channels (paid ads, social). You don’t just know how to build great products, but also how to put them in the hands of your customers and scale using product-led-growth, acquisition and retention motions.  
• Required: Hands-on experience working closely with customers, analyzing their needs, diving deep into consumer behaviour, industry trends and collaborating with the research teams. 
• BA/BS degree in a technical field is a strong plus. 
• Prior experience in management consulting is a strong plus. 
• Able to operate independently, multi-task, manage ambiguity and able to perform well at a fast pace and under pressure. 
• Strong communicator with the ability to bring people together to define a common vision and plan for action, present to senior leadership and drive delivery tracks. 
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