Customer Receivable Specialist

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary

Direct and perform activities ensuring accurate and timely posting of customer payments. Provide high quality, positive internal and external customer interaction related to payment problems, payment processing procedures and cash handling policies. Coordinate and process payment exceptions associated with various payment alternatives including direct debits, electronic funds transfer, credit cards, on-line electronic payments, and pay stations. Establish workflow procedures and support accurate processing of all types of optional payment program applications.

Essential Responsibilities

• Accountable for the functional activities associated with customer receivables including payment posting, pending work queues, process tracking jobs, call center referrals, returned item processing, payment problem investigations, payment transfers and allocations, credit and collection interfaces, bank deposit preparation, quality assurance of payment information, and other miscellaneous account maintenance.

• Provide in-depth technical assistance and respond to inquiries regarding general ledger accounting and cash handling procedures. Create and maintain specialized reports tracking payment processing and interfaces with general ledger systems. Perform bank corrections and general ledger adjustments.

• Act as central point of contact for third party payment services and optional payment program vendor partnerships involving payment alternatives such as direct debits, electronic funds transfer, credit cards, on-line electronic payments, and pay stations. Provide review, analysis and resolution of unpostable and returned items and system performance and payment file transmission issues. Initiate action with internal and external sources for appropriate research and investigations. Make appropriate and accurate account adjustments and contacts. Maintain accurate issue resolution records.

• Identify, recommend and implement system enhancements and ensure the necessary training and communication of changes is completed as need. Interface with internal business units on program fulfillment, processes and customer collateral.

• Set up customers on optional payment programs. Analyze, update and maintain customer accounts. Issue correspondence and/or contact customers to verify information when necessary.

Minimum Requirements

• High school diploma or equivalent, post high school education desirable.

• Three or more years of experience working in a customer service, accounting, rates or related field.

• Experience using Microsoft Suite products (Word & Excel).

• Working knowledge of corporate accounting and billing practices and procedures.

• Excellent oral and written communication skills.

• Must be self-motivated, flexible to work on many different tasks, and able to work in a team environment.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $23.50 to $32.90 per hour

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center