Field Systems Technician

 

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

 

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Traka Americas for a Field Systems Technician.

 

Part of Global Solutions, Traka Americas is the manufacturer of one of the world's first electronic key management systems.  We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions. Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.

Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.

 

Your Role in Keeping the Future in Safe Hands…

 

As the Field Systems Technicians for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our Professional Services Group, making a genuine, positive impact in the lives of our customers.  You will act as the primary point of contact between Traka and the customer to facilitate Traka solution deployments to scope.

Reporting to the Field Technician Supervisor, you will execute planned deployments of Traka Technology solutions including system hardware installation, software installation, configuration, programming, application training, as well as Break/fix service, and service maintenance PPMs of Traka Technology solutions in accordance with customer SLA’s and contracts including hardware service & installation, software upgrades and application refresher trainings to customers and partners.  Travel up to 70% with occasional international travel required for global projects or company educational seminars.

  

What you will do…

 

• Install and configure electronic key & equipment management system hardware at customer locations within North America, with occasional international travel as required.
• Install and configure Microsoft SQL Server to support Traka software application backend databases.
• Install and configure Traka software applications – including web (browser) based and desktop applications.
• On-site service and installation of electronic key & equipment management system hardware at customer locations within North America, with occasional international travel as required.
• Emergency break-fix repair and planned preventative maintenance at customer locations in accordance with customer SLA’s and contracts.
• Upgrade and service of embedded system software, web (browser) and desktop applications and Microsoft SQL Server databases.
• Provide hardware and software application training (basic user throug