Job Description Summary

The Hydro Services West Hub Leader is responsible of the Services activities in the Western sub-region of North America covering both USA and Canada. Typical transactional services provided are Monitoring & Diagnosis (ex: Condition Assessment), Parts supply, Maintenance & Repairs, Upgrade, Training, Digital Solution supply for the different assets of Hydro Power Plants (Turbine, Generators, Controls & Governors, Valves, etc). This role leads a team of Hydro Services Managers (HSM) covering the commercial & operational activities of Hydro Services. She/He owns the EHS and Quality performances, the customer satisfaction, the project profitability and delivery on schedule and on budget of all Services contracts under his responsibility within North America.
Also responsible to define the right set up and processes of his organization to support sustainable growth of Services in his geography.

Job Description

Essential Responsibilities

In his role, the Hydro Services Hub Leader:

• Leads the Services Sales activities including pipeline growth, partnering with the Sales department to understand the local market and to build a successful commercial strategy including Key Accounts planning and customer site visits plan;
• Leads overall preparation and customer negotiation of competitive and winning Services offers through the entire bid process (commercial and technical offer, costing, T&C negotiation, etc);
• Identifies and captures business opportunities with regards to the Hydro installed base; 
• Builds and grow a strong Customer relationship ensuring sustainable growth of Services portfolio and Customer satisfaction;
• Leads overall execution of Services contracts, aligning with expected safety, quality, delivery (schedule), and costs ensuring proper profitability and customer satisfaction, interfacing with all relevant functions (engineering, sourcing, construction & commissioning, EHS, Quality);
• Ensures close cooperation with the Construction & Commissioning organization to ensure safe, smooth and efficient site operations.
• Enhance project financials through timely execution of contract change orders;
• Is accountable for the Services P&L performance (orders, sales, margin, cash collection, productivity) within her/his perimeter ensuring proper implementation of Services governance and daily management; Develops business plans and provide recommendations to leadership team to ensure high profitability of Services portfolio;
• Is accountable of accurate financial pacing (weekly, monthly, quarterly, yearly) and capable of financial analysis when required interfacing with the Finance department;
• Is responsible to develop and to lead an efficient and resilient multi-cultural team based at different office locations and/or remotely based within USA and Canada; This includes but is not limited to coaching, developing training plans and defining succession plans; 
• Drives autonomy and productivity of her/his team developing high sense of accountability and empowerment;
• Ensures return of experience and transfer of knowledge to ensure efficiency of her/his direct reports but also extended team.
• Drives continuous improvement through LEAN initiatives, developing core competencies of her/his team and sharing best practices across the organization;
• Owns the company Culture implementation; Ensures full alignment with Ethics & Compliance across her/his organization;

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college in business or engineering (mechanical or electrical)
• Minimum 10 Years professional experience including:
  • Minimum 5 years’ experience in Hydro industry for Services projects or equivalent
  • Minimum 5 years’ experience in Project management (small size/fast track projects)
  • Minimum 5 years experience in a Commercial role or Business Development
• Proven experience in management of cross-functional project teams
• Proven ability to work in a matrix organization through successful leadership and influencing skills
• Engineering or Field Operation background is valued
• Financial background is valued
• Knowledge of the Hydro market, customers & industrial footprint in the area
• Fluent in English. French is valued.
• Able to travel to Customer premises including Hydro Power Plants around 20-30% of the time both in Canada and USA depending on needs
• At ease with IT tools, incl. MS suite office

Desired Characteristics

• Service mindset (flexibility and agility in addressing customer needs, fast response, willingness to build close customer relat