Servers Hickory

POSITION TITLE: Server
EMPLOYMENT CLASSIFICATION: Non-Exempt
POSITION REPORTS TO: General Manager
DEPARTMENT: Dining

POSITION DESCRIPTION SUMMARY:

Are you passionate about creating unforgettable dining experiences? Join our dynamic team as a Server, where you'll play a crucial role in delivering First Class Service to our guests. As a Server, you'll be the face of our restaurant, providing friendly and timely interactions, recommending menu items, and ensuring each guest leaves with a smile. If you thrive in a fast-paced, team-oriented environment and have a flair for hospitality, we want to hear from you!

DUTIES AND RESPONSIBILITIES:

1. Deliver Exceptional Service:

   • Set the standard for outstanding service with every guest interaction.
   • Greet and seat guests with a warm and welcoming attitude.

2. Engage with Guests:

   • Create memorable dining experiences through friendly and engaging communication.
   • Be the go-to expert on our menu, specials, and restaurant details.

3. Manage Orders Efficiently:

   • Take and relay guest orders accurately and efficiently.
   • Ensure timely and correct delivery of food and beverages.
   • Follow up to guarantee guest satisfaction and address any concerns.

4. Enhance the Dining Experience:

   • Utilize suggestive selling techniques to recommend menu items and specials.
   • Personalize service to meet the unique needs and preferences of each guest.

5. Resolve Issues Proactively:

   • Handle guest complaints and issues promptly, with a focus on positive resolutions.

6. Maintain a Pristine Environment:

   • Keep the dining area clean, organized, and inviting.
   • Bus tables and reset them swiftly for incoming guests.

7. Collaborate with Team Members:

   • Work seamlessly with kitchen staff and fellow servers to ensure smooth operations.
   • Assist in training and mentoring new servers.

8. Adhere to Standards:

   • Follow all health and safety regulations to ensure a safe dining experience.
   • Comply with company policies and procedures.

QUALIFICATIONS:

• Experience:

  • Previous experience in a hospitality or customer service role is a plus but not required.

• Skills:

  • Strong communication and interpersonal skills.
  • Ability to thrive in a fast-paced, team-oriented environment.
  • Positive attitude and a passion for delivering exceptional service.

• Physical Requirements:

  • Ability to stand, walk, and carry trays for extended periods.
  • Must be able to lift up to 25 pounds.

• Availability:

  • Flexible schedule, including evenings, weekends, and holidays.

WHY JOIN US?

• Growth Opportunities:

  • Develop your skills and advance your career in the hospitality industry.

• Supportive Team Environment:

  • Work with a dedicated team that values collaboration and excellence.

• Employee Benefits:

  • Enjoy competitive pay, meal discounts, and other perks.

EMPLOYMENT CLASSIFICATION:

This is a non-exempt position, making you eligible for overtime pay in accordance with federal and state laws.