Customer Service Operation Specialist-local

Customer Service Operation Specialist-local马德里校招正式服务类2026届境外校招计划职位描述1. Coordinate internally among various departments within the company and externally between the company and its customers and outsourcing partners; 2. Customer relationship management: Handle daily business operations with operators and sales channel customers, and follow up on customer issues to ensure resolution; 3. Policy implementation: Collect, organise, and provide feedback on information regarding the implementation of after-sales service for various products (mobile phones, home appliances, and ecosystem products), and track the progress of issue resolution; 4. Coordinate, organise, analyse, improve, and follow up on customer satisfaction surveys; assist in developing customer follow-up plans and customer care policies; 5. Track, monitor, and analyse project service quality; summarise and report findings; and adjust quality control measures and metrics as needed.职位要求1. Bachelor's degree or above; 2. Excellent communication and coordination skills, with strong self-motivation; 3. Proficiency in Spanish or English as a working language is preferred; 4. Proficient in using Office software, with strong data sensitivity; 5. Flexible and agile thinking, strong learning ability, analytical skills, and execution capabilities; 6. Strong service orientation, willing to engage in after-sales service work.投递