Sr. Solutions Engineer

Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $5 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.

About the role:

Classy is seeking a dedicated and motivated individual to join our team as a Senior Solutions Engineer! In this role, you’ll be serving as a product expert and technical point of contact for Classy’s largest and most strategic pre and post sales opportunities. You’ll work hand-in-hand with your go-to-market counterparts to support your team in building custom presentations, thoughtful demos and strategically solve problems facing some of the world’s most forward thinking causes. You will collaborate with sales counterparts and contribute to the development and improvement of our products and services.

Additionally, Solutions Engineers serve as the bridge between our customer facing and product teams, working and collaborating cross-functionally to provide product feedback, inform our roadmap, and more.

The ideal candidate is someone who has a passion for product and technology, loves to present and tell stories, has an aptitude for solving problems and is constantly looking for ways to expand their own knowledge.

What you’ll accomplish:

• Develop an in-depth understanding of Classy's platform, features, and capabilities.
• Effectively translate customer needs into innovative solutions using the Classy platform.
• Partner with Account Executives and Account Managers to support pre and post-sales activities.
• Engage in customer meetings, understand their requirements, and provide technical expertise to address their challenges. Collaborate on proposals, RFIs, and RFPs to ensure technical aspects are accurately addressed.
• Be a strategic participant in technical presentations and demonstrations: Assist in conducting engaging and impactful presentations and demos to prospects and customers. Customize demonstrations to showcase the platform's features and benefits, effectively addressing customer requirements.
• Act as a liaison between customers and the product team, facilitating effective communication and feedback. Provide valuable insights to craft the product roadmap, advise on feature enhancements, and drive continuous improvement.
• Stay updated on industry trends and standard methodologies in the solutions engineering space. Share knowledge and insights with the team to enhance their skills and capabilities.

What you bring (required):

• Bachelor's degree or equivalent work experience.
• 3-5 years of experience in solutions engineering, sales engineering, or a related technical field.
• Strong technical skills and understanding of SaaS platforms.
• Outstanding communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Proven track record of collaborating effectively with cross-functional team and forming relationships with customers.
• Strong problem-solving skills and a strategic approach.
• Ability to travel occasionally as needed to meet with clients or attend industry events.

What would be awesome to have (preferred):

• Experience in the nonprofit or fundraising industry.
• Knowledge of fundraising platforms, CRM systems, marketing analytics and e-commerce technologies.
• Familiarity with web development technologies such as HTML, CSS, and JavaScript.

Why you’ll love it here:

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of mental and wellness programs to support employees
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition progr