(Remote) Electrification Product Support Field Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Electrification + Energy Solutions

Caterpillar’s Electrification & Energy Solutions (E&ES) Division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a better—more sustainable—world. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.

Job Summary:

The Electrification Product Support Field Engineer will support complex technical product problem resolutions of Advanced Power Products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.

What You Will Do:

• Understand and apply electrical incident energies and proper use of PPE

• Work side by side with dealers to educate and Support troubleshooting issues, answer technical inquiries, and resolve field issues

• Diagnose, repair, and rebuild of electrification product(s) at designated repair areas

• Communicate site advanced power product issues

• Facilitate the return of Failed Parts to the factory for further analysis

• CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s

• Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters

• Perform validation of procedures and identify improvements to Product Support Literature

• Identify and document early product issues and improvement opportunities

• Ability to keep customers properly informed during repairs

What You Have:

Troubleshooting Technical Problems: Extensive experience and knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in electrical equipment.

• Resolves difficult or high-impact equipment and systems problems.

• Coaches others how to resolve integration or communications problems in multi-vendor environment.

• Applies specific techniques for isolating a problem and defining resolution approach.

• Uses advanced diagnostic techniques and tools for unusual or performance-related problems                 

• Must have willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems

• Applies specific techniques for isolating a problem and defining resolution approach.

• Uses advanced diagnostic techniques and tools for unusual or performance-related problems.

Customer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Shares customer passion for electrification and decarbonization needs.

• Communicates the importance of customer needs/expectations and commits to resolving them.

Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Follows proper data gathering and analysis processes and policies.

• Participates in gathering and sharing an organization's data based on requirements.

• Utilizes basic data collection and evaluation tools and techniques.