Client Support Analyst

Company Description

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives.  In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

Job Description

As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. Strong written and verbal communication skills are required. You must also demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized.  The ability to raise issues before they turn into problems is critical.  Strong organization, time management, problem solving, and communication skills are essential.  The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.

You’ll need to be able to quickly prioritize opportunities and have a strong drive for results. You will be able to present client use cases, business standards and product features across the product suite. You should be excited to partner with a broad array of internal stakeholders including other members of our world-class Development, Product, Sales, Legal, Compliance, and Marketing teams.

A successful candidate is:

• Collaborative – strong partnering skills including with fellow team members, peers, and key stake holders; able to build relationships & connect ideas across internal and external opportunities
• Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
• Determined and Disciplined – self-starter, quick study, achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action,

What you’ll be doing

• Collaborating with other colleagues to ensure client inquiries are addressed timely and correctly
• Focusing on initiatives to create scale within the rapidly growing team
• Leading meetings with client stakeholders to discuss current status, future goals and drive resolution of open issues
• Identifying and managing risk in a thoughtful, wise, and logical manner
• Influencing cross-functional teams
• Managing a portfolio of dedicated clients to ensure compliance and meet deadlines associated with new hire document submission
• Drawing insights from data and strategizing with internal and external customers
• Performing demos and training clients on the subscribed platforms

What your background looks like

• Knowledge of tax withholding, HR compliance and I-9 forms and related requirements a plus
• Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus
• Must be able to handle multiple tasks, take initiative and prioritize multiple work items under pressure
• Must remain flexible and be comfortable with ambiguity within a very demanding, constantly changing environment
• Adaptable to changing business, company, and industry needs
• Quality and results oriented
• Creative problem-solver
• Analytical and strategic thinker
• Proficient in Microsoft Office Suite; especially Excel

Perks

• 15 days of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays). 
• Competitive pay and comprehensive benefits package, with a bonus target of 10%. 
• Flexible work schedule and relaxed dress code.
• Employee stock purchase program and 401K matching.

Additional Information

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.  This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off