Sr. Business Control Specialist - Quality Assurance

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Key individual contributor to Quality Assurance team within Workplace Benefits. Individual will ensure standard quality practices/processes are followed. Conducts end-to-end reviews of key processes, metrics and controls.  Additionally, QA analyst will understand and work with key business stakeholders and Enterprise Independent Testing to design test strategy/plans in an effort to build and execute independent testing as needed. Tests may be manual, automated or both. Works as a member of the centralized QA team to ensure standard quality practices/processes are followed. Assists with data management.

Requirements:

• Applicable experience with Quality Assurance

Desired:

• Three years with Quality Assurance Experience

• Retirement Business Knowledge a plus

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Workplace Benefits Governance and Controls and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written and Verbal Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

• Research

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Jersey City - 525 Washington Blvd (NJ2525), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$70,000.00 - $104,400.00 annualized salary, offers to be determined based on experience, education and skill set.