IT Supervisor - Oriole Park at Camden Yards & M&T Bank Stadium - Baltimore, MD

 

Position Title: IT Supervisor - Oriole Park at Camden Yards & M&T Bank Stadium - Baltimore, MD

Pay Range: $24.00  

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

 

Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team?  We're hiring!  Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

 

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

 

For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/
 

Job Summary

The IT Supervisor is responsible for assisting and overseeing daily business operations to ensure performance, maintenance, optimization, and cost-effectiveness. This role assists cross-property teams, drives POS improvements, and ensures operational efficiency across locations.

 

Key Responsibilities

• Conduct daily point-of-sale (POS) equipment inspections and system health checks to ensure all devices meet established operational standards.
• Coordinate regularly with POS vendors and partners via email, web portals, and phone to address technical issues and system updates.
• Collaborate with on-site departments to ensure IT-related needs are identified, supported, and resolved in a timely manner.
• Communicate procedural and protocol updates to management, ensuring clarity and alignment with operational objectives.
• Ensure adherence to all regulatory and safety compliance standards.
• Monitor systems and infrastructure to maintain company and facility compliance requirements.
• Uphold organizational technology standards by maintaining and supporting equipment performance and reliability.

 

 

Duties/Goals (Extended)

• Game Day Support
• Pre-Game Walks
• Final Handheld Deployment
• Day of Game Calls and events
• Knowledge of CRI, Mashgin, and Shift4 Support (Venue + Enterprise)
• After-Game Offline Sales and Handheld Returns
• On-Season Dark Day Support
• Handheld Charging and Pre-Game Deployment
• Continual walks confirming Operational Status
• RMA Ticket Building
• Replacing Damaged Equipment
• Back Office Support (On-Season + Off-Season)
• Knowledge of Basic Computer Software with Levy (PrinterLogic, Zscaler, LevyDish, Canopy)
• On-the-clock support during shift with users
• Knowledge with LevyHelpDesk
• Knowledge of setting up Monitors, Docking Stations, and Switches
• Off-Season Dark Days

When Needed:

• Cleaning and Organization of IT Rooms
• Knowledge of new projects and objectives
• Fixing and Identifying issues from prior seaso