ELEMIS- Sales & Training Coordinator

WHO WE ARE: 

We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 100 countries, we believe in ‘truth in beauty’.  

SUMMARY: 

It’s an exciting time to join Elemis Skincare team as we build the infrastructure for rapid growth! The Account Coordinator role is a hands-on selling and training position. You are expected to achieve and exceed retail sales plans in an assigned market, through daily in-store execution, which includes, but is not limited to events, focus days, training of retailer associates, side by side selling & influencing of key stakeholders. Support and execute all brand initiatives. Ensure all merchandising updates are completed in a timely manner and inventory levels are in place to support growth at store level. Coordinators should plan on being in store 8 hours a day, 5 days each week, with ½ office day per week for administration. Typical work week is Tuesday through Saturday.   

ESSENTIAL RESPONSIBILITIES: 

Sales  

• Achieve all sales goals as assigned by driving retail sales and executing strategies and initiatives within each retail partner.  

• Build strong relationships with store management and associates within multiple retail locations.  

• Influence retail partner market & store leadership, store associates & retail community to leverage sales opportunities.  

• Plan and execute in-store events & focus days ensuring sales targets are met and strong ROI is achieved.  

• Consistently implement structured Store Business Reviews for daily store visits as well as Market Business Reviews for leadership meetings.  

• Maintain strong in store presence, lead by example through selling and training.  

• Monitor ranking and competitive retail performance and report findings.  

• Schedule, plan and execute trainings, focus days, events, and brand initiatives at store level.  

Training & Management   

• Support RSTM to recruit, hire, inspire, develop, and retain productive freelancers.  

• Ensure all locations consistently support our product and marketing campaigns through customer interactions, trainings, and successful execution of visual direction.  

• Maintain a high level of knowledge of all products/brand as well as ingredients.  

• Provide best-in-class shopper experience to attract and retain customers.  

• Accountable for strengthening brand identity by creating visual merchandising consistency within each store and ensuring inventory and operational standards are met.  

• Train all retailer staff, management, and freelancers.  

• Inspire staff to sell the brand even when you are not in the store.   

• Prepare and plan for all trainings using education department approved tools and guides.  

• Weekly business review with your supervisor.  

• Develop, in partnership with supervisor, a call cycle/calendar, input schedule into outlook & update as needed.  

• Maintain case line/open sell unit quality and merchandising per best practice protocols.  

• Complete all reporting in a timely manner (freelance tracker, expense tracker, time sheets, etc.)  

• Ability to effectively manage call cycle schedule & focus door coverage frequency.  

• Additional tasks as assigned.  

Communication  

• Build open & collaborative relationships with all key stakeholders both in-store and within the retail community to influence brand growth and sales performance.  

• Meet all deadlines for requests including calendar, expenses, event recaps, etc.  

• Understand retail partner protocols, support, and adhere to their policies.  

• Provide weekly sales recaps.  

• Communicate with supervisor consistently throughout the business week.  

• Communicate with all stores within territory to review objectives vs. performance.  

• Inform store teams of all seasonal marketing activity well in advance to ensure proper set-up and preparation.  

Budget  

• Plan and manage T & E budget as assigned.  

• Plan and manage sample & GWP budget.  

Sustainability Responsibility  

• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short a