VP, Head of Global FX Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Enterprise FX and Cross Border Solutions: Head of Global FX Operations

Team Summary

The Enterprise FX and Cross Border Solutions team is charged with leading the design, build, and commercialization of best-in-class flexible enterprise-wide FX, settlement, virtual accounts, and currency management solutions as we seek to meet the growing and increasingly diversified needs of clients moving funds around the world. In addition, this team is responsible for building and delivering a broad suite of flexible, transparent, and competitive FX solutions and is responsible for FX trading, operations, and commercialization across the enterprise.  

The Role

The Head of Global FX Operations is a highly experienced professional specializing in Foreign Exchange (FX) and embedded currency management and settlement solutions.  This leader will direct the day-to-day operations of a team across multiple platforms on which Visa performs foreign currency conversion associated with global payments services we provide to clients on card, account, and wallet cross border flows. The role reports to the Global General Manager, Enterprise FX & Cross-Border Solutions and is a member of the leadership team.  This leader is instrumental in accelerating business growth specifically associated with the increasing FX attachment across Visa’s cross border flows, driving cross border revenue streams, and enhancing customer satisfaction on a global scale.

Key Responsibilities:

• Lead the direct team responsible for FX payment operations and reconciliations including purchase payment flows, whilst supporting the Commercial Money Movement Solutions business respective payment operation and reconciliations teams with downstream related FX transactions, managing related exceptions, disputes, investigations and resolutions.
• Responsibility for annual FX revenue budget, quarterly re-forecasts, and monthly variance analysis and reporting.
• Manage the daily FX rate setting processes across carded cross-border payments flows.
• Review and reconcile daily and monthly FX revenue reporting in co-ordination with Corporate Finance and Accounting
• Leading the FX Settlements and Operations team to deliver high standard operational support including setting up targets, preparing deliverables, and conducting reviews to maintain agreed internal quality standards and SLAs.
• Evolve and execute the FX operations strategy as a complement to the FX platform modernization strategy. 
• Developing and driving implementation of best practice back-office operations strategies and processes.
• Articulating improvement areas and driving efficiency within the FX operations division.
• ­Setting up a fit-for-purpose operational framework including fully documented policies, processes and procedures, internal controls, and KPIs across all enterprise FX operational processes
• Complete settlement tasks and daily rate revaluations accurately and on time.
• Coordinate transaction processing issues to the appropriate department and collaborate on a solution.
• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies.
• Reporting to legal entity management or respective boards as and where applicable as it relates to FX activity.
• Prepare and submit periodic internal and external regulatory reports, as necessary.
• Ensuring inbound and outbound FX payments are reconciled against source system and bank statements on a daily basis
• Manage coordination strategies and processes between wider teams to resolve FX operational issues or adapt these processes, as and where needed, to changes across Visa’s payment flows.
• Evaluating, recommending and partnering with internal and external stakeholders to develop new strategies and technologies
• ­Supporting and contributing to identifying and implementing operational efficiencies
• Provide coaching and training to build up a resilient best-in-class team and establish a high-performance culture.
• Support Audit, Compliance and other teams