Director, Omni Experience & New Delivery Models

Job ID: 265503
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Remote Eligible: No

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

The Director, Omni Convenience & New Delivery Models, is a critical leadership role responsible for developing and executing strategies that drive growth and enhance the client experience across Sephora's omnichannel ecosystem. This role will focus on optimizing existing omni services (Buy Online Pick up in Store, Same Day Delivery, Auto-Replenishment), launching new convenience initiatives, and streamlining the overall omni journey to improve conversion, customer satisfaction and drive company revenue and profit. The ideal candidate will be a strategic leader with a proven track record of driving business results in a fast-paced, dynamic environment and a strong aptitude for people-leadership and leading through influence.

 

Duties and Responsibilities    

Omni Convenience Growth: 

• Develop and oversee execution and prioritization of comprehensive strategic plans and initiatives to drive growth of Sephora's Omni-fulfillment and Omni Digital-to-store businesses, aligning with the company's KPIs.
• Deliver against P&L goals, monitor key performance indicators and identify opportunities to improve business performance, drawing insights from data and analytics.
• Ideate, develop and map out execution of business levers (e.g. pricing, promotions, marketing, processes and operations) with cross-functional partners to optimize performance and deliver growth. Find intersection opportunities across the business and cultivate. 
• Oversee industry research and competitive analysis to identify emerging trends and opportunities in the omni-channel landscape
• Develop compelling business cases to support strategic direction and prioritization of business initiatives to deliver Omni-fulfillment and company goals.  
• Define and implement the post-purchase strategy for Sephora digital. Oversee execution and management of tactics to deliver seamless post-purchase client experience

 

Deliver Effective and Efficient Processes: 

• Create & automate team processes to ensure effectiveness and efficiency
• Problem-solve out-of-process issues and develop sustainable and scalable processes with documentation and cross-company alignment
• Optimize cross-functional dependencies and coordination
• Oversee enhancement of team documentation and dashboard building with clear navigation to full suite of resources, process and documentation

    

Collaborative Leadership:

• Establish clear expectations with stakeholders at all levels ensuring alignment on goals, timelines, and deliverables
• Communicate proactively and transparently, providing regular updates on progress, challenges, and key decisions
• Building strong relationships with cross-functional partners, fostering a collaborative and solution-oriented approach
• Represent Omni Convenience in cross-functional forums and provide strategic input on key business decisions

 

People Leadership:

• Establish and reinforce clearly defined ways of working within the team and cross-depar