Data Entry Specialist

Job Title: ACH Processor

Location: Henderson, NV

Job Type: Full Time

Company: Village Capital & Investment LLC

Introduction:

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities:

• Accurate Data Entry & Processing: Review borrower-submitted ACH authorization forms for completeness and accuracy, ensuring all required fields are properly filled. Enter recurring payment data into MSP Explorer (Black Knight) according to internal procedures and regulatory standards.
• Verification & Compliance: Validate banking information, effective dates, and authorization signatures. Flag any discrepancies or missing information for resolution before processing.
• Use of Tools & Templates: Follow company-issued guides, workflows, and canned responses to ensure consistency in processing and communication. Maintain detailed records using Google Sheets and company systems to track form completion and payment status.
• Internal Communication & Coordination: Communicate with customer service team members regarding the status of ACH form processing or any exceptions needing clarification through notations within the systems. Escalate unusual issues promptly and provide updates when needed.
• Customer-Facing Accuracy & Professionalism: While this is not a direct customer support role, you serve as a back-end extension of our customer service promise. Accuracy, consistency, and timely execution of ACH setups directly impact the borrower experience and trust in our service.

The Right Candidate Will Demonstrate:

• Communication: Proactively shares updates, asks questions when unsure, and maintains consistent communication with teammates.
• Accountability: Owns tasks from start to finish, meets internal SLAs, and consistently delivers high-quality work without needing reminders.
• Integrity: Upholds data accuracy and compliance standards, double-checks work, and escalates errors rather than overlooking them.
• Respect: Shows consideration in every interaction-whether it's with team members or handling borrower information-with professionalism and care.

This Role Is Not a Fit If You:

• Struggle with repetitive detail-driven tasks or data accuracy
• Need frequent reminders to stay on task or meet deadlines
• Resist following standardized procedures and guides
• Avoid responsibility or have difficulty admitting and correcting mistakes

Basic Qualifications:

• Proven experience with problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Windows and Encompass (Encompass preferred)
• Strong problem-solving skills and attention to detail

Specific Qualifications:

• Prior experience with mortgage servicing, loan processing, or financial data entry (preferred)
• Familiarity with MSP Explorer / Black Knight is highly desirable
• Comfortable working with Google Sheets, email templates, and process documentation
• Strong typing skills, attention to detail, and the ability to follow structured workflows

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance