Field Service Technician - North Carolina

Are you ready to be a part of a global leader in the food, beverage, and pharmaceutical sectors? GEA is seeking a talented Field Service Technician to join our team. With over 18,000 employees across more than 50 countries, GEA offers a stimulating work environment, international collaboration, and amazing opportunities for personal growth and development.

Responsibilities / Tasks

The key responsibilities & priorities for the role:

• Deliver service execution of the highest quality.

• Be professional in their dealings and communication with the customer.

• Identify service opportunities and leads and communicate to the responsible GEA personnel.

• Be the “face” of the organization.

 

The tasks and responsibilities for the role include:

• Troubleshooting of GEA equipment and other manufacturer’s equipment.

• Performing of planned and unplanned services and maintenance and repairs to equipment of all types and sizes as per applicable GEA SOP’s and maintenance manuals.

• Installation and Commissioning of Equipment.

• Assist in Service Project Execution activities.

• Overhauling of equipment.

• Performing of tasks as per the defined and strict schedule to meet the deadline.

• Carry out site visits, audits and monitor site performance.

• Gathering and classifying data using various measuring equipment applicable to the equipment.

• Read gauges and instruments, and adjusts mechanisms such as valves, controls, and pumps to control level of fluid pressure and distribution in systems.

• Operate various equipment in compliance with legal guidelines.

• Testing of malfunctioning systems and components using electrical, mechanical, digital, and pneumatic controls.

• Coordinate with other departments for various purposes like budget expenditures, deadlines and other technical support.

• Preparation of estimates for repairs and maintenance, installation and commissioning of equipment.

• Maintaining of records of repairs and maintenance of equipment requiring future service as per maintenance schedules, corporate governance, legal requirements, and customer requirements.

• Coordinating of work schedules with other departments and shops in order to keep inconvenience to a minimum.

• Providing of technical direction to service personnel.

• Adhering and following all HSE governance of GEA and customers.

Your Profile / Qualifications

Experience & Competencies

Based on the above-mentioned requirements, candidates for the Field Service Engineer position have demonstrated abilities in the following areas:

Profound experience in either of the following trades:

• Mechanical

• Electrical AC & DC

• Millwright

Basic competencies, as demonstrated by:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures; Conserves organizational resources.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Respects diversity.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity - Meets productivity standards; Co