Sup, Service

Company Overview

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Summary

Spire is seeking a Supervisor, Service. This position will be responsible for directly overseeing the work of Service Department employees, providing them direction and guidance whenever necessary.

Duties and Responsibilities

• Monitor employees and ensure that they are performing their jobs in a productive and safe manner while providing quality workmanship
• Have a working knowledge of various work management tools used in the Service Department.
• Ensure that the workload is distributed fairly and appropriately in accordance with the nature of the work to be completed and have the ability to move work around as needed.
• Monitor service department vehicles using Roadside GPS equipment and software. Have the ability to view and analyze the data provided by the Roadside system.
• Be able to compare Roadside Systems trip activities to service technician’s time tickets for anomalies and discrepancies.
• Maintain communication with employees by being accessible to them throughout the day and providing direction on general questions or technical issues.
• Validate that all paperwork, both electronic and on paper, is prepared properly by employees.
• Perform load surveys, service work estimates, and scheduling for Spire customers,
• Maintain contact with the customer service representatives to alert them about any delays or mishaps that occur and make them aware of work appointments that need to be rescheduled.
• Confirm that all employees are well educated on any new techniques that may assist them in their work.
• Coordinate CGI equipment distribution, calibration, and repair scheduling.
• Communicate with superiors to keep them informed of departmental operations.
• Redirect the workload periodically throughout the course of the day due to situations that arise in order to maximize efficiency and minimize overtime.
• Consult with customers to clarify or rectify any specific problems.
• All other duties as assigned
   

Essential Characteristics

• Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
• Ability to make difficult decisions and communicate those decisions to others
• Sets challenging and productive goals for the team and holds others accountable for actions
• Ability to provide resources and support
• Ability to use checkpoints and processes to measure results
• Ability to provide and communicate clear performance objectives
• Ability to set challenging and productive goals and delegate effectively
• Ability to lead by example, define roles/responsibilities, motivate and set strategy
   

Supervisory Responsibilities

Will supervise employees in the department.

Required Education (certifications, licenses)

• High school diploma or GED
• Valid Missouri Class E Chauffer’s License or the issuing state’s equivalent
   

Required knowledge, skill and abilities

• One to two years of experience in the installation, replacement, and/or maintenance of pipe 
   

Physical demands, environment and schedule

A mix of normal office conditions, and