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Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

• Supports the creation, development, and execution of the HR digital strategy and tactics for ServiceNow HRSD product domain.

• Consults with executive business leaders and provides recommendations on HR technology strategies and ensuing tactics.

• Stays up to date on new HR technology and complimentary solutions to support the HR digital strategy.

• Maintains a global mindset when providing and recommending solutions with a focus on a positive team member experience.

• Manage, coach, develop, and provide direction to assigned staff (including remote management).

• Collaborates across the enterprise to ensure HR systems support new processes/changes to provide the optimal team member experience.

• Oversee system administration and development for ServiceNow HRSD product domain (case management, knowledge management, portal) as well as other Third-Party Systems supporting the HRSS service delivery model.

• Leads system integrations or system enhancement projects.

• Partners with other IT teams on governance and strategy and participates in the development of the overall ServiceNow platform strategy and roadmap

• Superior stakeholder management: Interacts frequently with internal and external management and senior level customer representatives which may include HR, IT, Finance, Audit, Legal team members and vendors to determine strategic needs, defines functional/technical specifications, troubleshoot issues, and implement initiatives.

• Manages deployment and testing of system patches, new releases and enhancements. Creates and reviews specifications, creation of test scenarios, and oversees and supports testing of the system.

• Provides system/project updates to stakeholders.

• Guides Tier 2 Specialists to resolve complex technical issues raised by team members and managers

• Maintains appropriate issue/project/enhancement tracking and manages issue resolution process. Supports the development of specific actions and recommendations to mitigate risk and resolve outstanding issues.

• Creates, maintains, and delivers status reporting for related project activities to key stakeholders.

• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires deep understanding in fields such as human resources, computer science, information technology or similar vocations generally obtained through completion of a post-graduate (MBA/Master’s) Degree program, technical vocational training, or equivalent combination of experience and education. Normally requires a minimum of 12 years of directly related and progressively responsible experience; prior HR Technology experience required.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Preferred Qualifications: MBA or master’s degree in directly related field; at least 5-10 years directly related experience; at least 3-5+ years of experience with human resources information systems (HRIS); at least 3-5 years of experience in direct people management; experience in strategic consulting a plus

Demonstrated experience in designing/developing enterprise and global strategies for technology domain(s) with demonstrated consultative skills and ability to effectively facilitate groups to consensus.

Ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences.

Deep working knowledge of various HRIS systems; direct work experience with ServiceNow HRSD a plus.

Deep understanding of HR business functions/end-to end processes, strategic imperatives, and project management.

Strong organizational, interpersonal, and collaborative skills with a keen attention to detail.

Strong leadership skills including the ability to manage remote and global team members while developing, coaching, and increasing team cap