Assistant Service Manager, Torrance

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The Assistant Service Manager will be responsible for assisting the service manager in the operations of the Lucid Service Center, effectively assisting to manage a team of technicians. The ideal candidate will demonstrate leadership within the service center, setting an example for their team while encouraging continuous improvement and driving production.  

The Role

• Assist in managing and developing Service technicians, reporting, and repairs to customer cars in both pre-and post-delivery repair status 
• Ensure the team is providing the highest level of Lucid customer experience while developing top-of-the-line, everlasting professional relationships with our clients/vendors 
• Be responsible for ensuring work orders and Salesforce tasks are closed out, warranty claims are detailed and properly completed. 
• Possess a working knowledge of all industry standards, regulations, and restrictions, and ensures department compliance 
• Ensure facility and assets are kept secure 
• Delegate and direct all service tasks as directed by the service manager, ensuring client vehicles are repaired and returned on time 
• Monitor employee work and provide guidance, ongoing training, and development as needed 
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager 
• Assist with or perform administrative tasks 
• Have a passion for sustainable transportation and changing the automotive industry 

Qualifications

• High School Diploma or GED required
• Minimum 5 years of varied automotive service experience 
• Exceptional ability to collaborate, motivate and lead individuals, groups, and vendors 
• Verifiable track record of excellence in Customer Service 
• Previous experience as an automotive technician 
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment 
• Excellent written and verbal communication skills 
• Assist in building a world-class team from the ground up 
• Ability to analyze and interpret internal reports 
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software 
• Ability to travel on an as-needed basis 
• Must possess a valid driver's license

Advantageous

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience 
• Knowledge of HV systems, LV systems, and EV powertrains 
• Start-up experience and related fast-paced environments 
• Previous OEM-specific EV experience and training 

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education, and training; certifications; and other relevant business and organizational factors.
California (Non-Bay Area) - $108,000-120,000
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.  (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
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