Southern NH Health System - Call Center Representative - Nashua Campus Call Center - Full Time

Come work at the best place to give and receive care!

​Job Description: 

The Southern NH Health Call Center is a 24 hour a day, 7 day a week department.

About the Job

Processes all internal and external calls and codes accurately. Directs all visitors, interacts with many customers of the Medical Center and Foundation while remaining calm and professional. Answering Service for 50+ FMP offices.

What You’ll Do

• Answers incoming calls in a timely manner and always having a positive tone.

• Processes all incoming calls using appropriate systems and transferring calls accurately while providing excellent customer service. Projects a positive image of the Medical Center and respects patient confidentiality.

• Processes all emergencies (codes, conditions, drills) accurately. Understands and uses special procedures function when necessary and documents emergencies when required.

• Handles all information desk duties including giving accurate directions and interacting professionally with Medical Center and Foundation customers.

• Answers all questions and inquiries from callers, with the ability to work between software programs. Transfers and pages appropriately.

• Maintains and uses on-call procedures appropriately by understanding schedules.

• Uses computer phone system properly and according to policy. Understands logging in/out procedures and reports problems appropriately.

• Report issues and complaints to the appropriate department

• Comprehends and is prepared to carry out disaster recall protocol as defined in Emergency Preparedness Manual.

• Provides Patient Answering Service coverage for Foundation and outside practices

Who You Are / Requirements:

High School Diploma or equivalent required. Call Center and Switchboard experience preferred. Healthcare related experience preferred. Medical Terminology helpful.

What We Have to Offer

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term disability, long-term disability, and life insurance coverage

• Competitive pay

• Continuing Education Reimbursement Programs

• 403(b) Retirement Savings Plan

• Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)

For more benefits click here!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. 

#MRP

Work Shift: 

Full time | 40 hours/week
M, T, W, TH, FRI - 7a - 3:30p, Tuesday 11:30a - 8p

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.