Airbnb Property Customer Support Representative

This is a remote position.

This job post is open to Philippines residents only.

Schedule: 40 paid hours per week/8 hours per day with 30-mins paid lunch break

• Full-time 24⁄7 coverage

• Thursday–Monday, 9:00 AM to 5:00 PM Central time, with 30-minutes paid break

Client Location/Timezone: Texas, US, Central Time zone

Job/Company Overview: The prospect run an Airbnb property management company based in Nashville, Tennessee. They manage around 20 individual houses listed across platforms like Airbnb, VRBO etc., with a total of 35-40 listings accounting for multi-unit properties.

Scope

• Manage guest communication for a portfolio of 20+ properties
  
• Oversee back-end operations across 35-40 listings
  
• Potential for growth into a team lead/supervisory role as the business expands
  

Job Responsibilities:

●  Respond to guest inquiries across multiple channels (email, messaging apps) in a timely and brand-consistent manner

● Update reservation details, fees, charges in property management software (GuestUI)

● Coordinate with cleaning crews, schedule inspections using software like Breezeway

● Manage back-end operational tasks like tracking refunds, processing payments etc.

● Provide exceptional service to guests, resolving issues and ensuring a seamless experience

Requirements

Requirements:

● Prior experience in the vacation rental/property management industry

● Familiarity with property management software like GuestUI, Breezeway or similar platforms

● Excellent written and verbal communication skills

● Ability to multi-task and prioritize in a fast-paced environment

● Strong problem-solving and customer service skills

As this is work from home, you need your own computer and internet to support calls and video call/meetings.

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job