HR Administrative Coordinator

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Splish Splash HR Administrative Coordinator

The HR Administrative Coordinator position is a fast-paced customer service job that MUST always have an upbeat and positive attitude toward both internal and external customers.

with the ability to answer the phones in a cheerful way with each call. Receptionists answer the main phone number and staff the reception desk in an assigned office or departmental setting.

Roles & Responsibilities:
· Greet all employees or guests that visit the reception area in a friendly manner
· Provide exceptional customer service to all employees or guests by greeting them with a smile and assisting with their questions or concerns
· Answer incoming guest calls in a timely and professional manner.
· Resolve any questions guests or employees may have, or direct them to the appropriate person
· Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates
· Receive and sign off on deliveries
· Mail letters and packages, as needed
· Perform a wide variety of administrative tasks and data entry
· Utilize general office equipment to perform various administrative tasks (telephones, PC, credit card machine, camera, cash register, etc.)
· Assist with scheduling and timekeeping for assigned hourly employees
· Enter and receive Purchase Orders into Workday system
· Keep assigned reception and office areas neat, clean, organized, and sanitary
· Assist People & Organization (P&O) team with scheduling interviews and attending to employees as they are hired and after
· Coordinate continual upkeep of uniform distribution and inventory
· All other duties as assigned by leadership

Pay Rate starting at $18.50 per hour

Education & Work Experience:
· High School diploma, GED, or equivalent; Equivalent work experience will also be considered
· 1+ years of administrative work experience preferred but not required.
· Previous phone, customer service, or HR experience a plus
· Previous amusement park, theme park, or waterpark experience a plus

Language:
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:
· Must be at least 18 years of age to comply with New York Child Labor Laws
· Ability to work flexible schedule, including evenings, weekends, and holidays
· Must have reliable transportation to and from work for your scheduled shift
· Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
· Ability to portray a positive, professional attitude
· Must be proactive, a quick learner, and collaborate well in the workplace
· Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
· Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
· Ability to use office technology and equipment, such as PC, software, and copier
· Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:
· Ability to remain seated for extended periods of time, while using a computer
· Ability to stand or walk for long periods of time throughout the workday
· Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
· Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
· Ability to consistently use hands to grasp, control, move objects/tools

Working Conditions:
· This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
· Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
· Subject to frequent interruptions, constant repetitive mot