Account Executive II, Strategic/Channel

What's the Short Version?

The Account Executive II, Strategic/Channel is responsible for managing a dedicated portfolio of specialized customer accounts. This role plays a vital part in cultivating strong customer relationships, collaborating with channel managers, and ensuring the success and satisfaction of our valued customers. This position strategically support a designated sales channel, demonstrating product and industry trend knowledge to enhance the customer experience, cultivate positive customer sentiment, and drive channel growth.

 

What Will You Be Doing?

• Responsible for a portfolio of strategic accounts, nurturing long-lasting relationships with our customers.
• Utilize a thorough understanding of the customer's unique needs, preferences, and goals to provide tailored solutions, services and experiences.
• Leverage Salesforce and other tools to capture and gather critical customer insights, thereby strengthening relationships and partnerships.
• Prioritize customer satisfaction above all else.
• Serve as the main point of contact for customers; address inquiries, resolve issues, and ensure their needs are met promptly and effectively; independently make decisions that enhance customer experience.
• Process orders and handle return authorizations while keeping the customer informed of status updates.
• Strategically partner with Channel Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account growth.
• Serve as a reliable backup for customer support and assist fellow team members as required.
• Serve as a product expert, demonstrating a deep understanding of our products and services to effectively communicate their value to customers.
• Proactively assess industry trends and competitors, foreseeing changes and providing strategic insight to advise and serve customers.
• Maintain regular and proactive communication with customers via email, phone, and over virtual platforms such as Teams, Zoom, or other video conferencing tools.
• Ensure customers are informed about products, updates, new offerings and marketing programs, demonstrating knowledge of their goals by effectively aligning these opportunities with customer strategy to enhance their business.
• Proactively and independently identify and resolve challenges and issues that may arise in the customer relationship, working collaboratively with other teams to find creative solutions.
• Serve as a customer advocate within the organization, focusing on and creating strategies to enhance customer loyalty and retention, going beyond sales metrics to create a best-in-class customer experience.
• Demonstrate knowledge of customer and end-user goals by proactively offering strategic product and marketing tool solutions.
• Develop creative presentations and flyers for new opportunities.
• Attend industry trade shows and customer events to enhance customer relationship and drive retention.
• Perform other duties as assigned.
• Comply with all policies and standards.

 

What Are We Looking For?

• Associate's Degree in Business, Sales, or related field, or equivalent experience
• 4-6 years in account management, customer relationship management, or inside sales, preferably within the B2B sector
• Mastery of AE II with performance rating of Exceeds or High Performing
• Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.) and over the phone.
• Self-motivated and able to work independently.
• Strong organizational and time management skills.
• Able to manage multiple assignments and systems simultaneously.
• Technical Proficiency: Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) and Salesforce, with strong typing and accuracy skills.
• Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations.
• Team Player: Thrive in a team-oriented environment and contribute to a positive team dynamic.
• Ability to travel 1-3 times per year (<5% of the time).

 

What's Our Offer?

Salary Range: You`ll earn between $25.00 - $34.65 (WA, NJ); $22.88 - $31.70 (MN, NV, TX, VA); $22.00 - $30.49 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience.

 

Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.

 

Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

 

Additional Benefits:

• Comprehensive medical, denta