Sales Implementation Specialist, Consultant

Your Role

The Sales Implementation Specialist, Consultant is responsible for the successful onboarding of groups with ASO, Shared Advantage, and Fully Insured funding types across Commercial Markets. This role will also manage complex renewals. The Sales Implementation Specialist, Consultant reports to the Sr. Manager, Implementation. Duties include coordination of departmental or cross-functional teams focused on delivery of internal/external programs and/or products. This role also plans and directs schedules based on agreed upon service level agreements and client/broker commitments.

Your Work

In this role, you will:

• Lead development of standard and customized implementation processes to meet client requirements for highly complex client implementations and renewals requiring a high degree of customization and novel management approaches
• Be responsible for development of highly customized project plans for complex client-specific deliverables that may result in new process development
• Lead implementation strategy and timeline development through client meetings (Brokers, Client Groups, and/or HR) to ensure complex and custom deliverables are met successfully
• Post enrollment period, responsible for the identification and implementation of process improvements such as: modernizing client collateral and artifacts, optimization of internal enrollment processes, creation of improved performance measures, etc.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years of prior relevant experience
• Requires employer group implementation experience
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences
• Requires experience with Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiency
• Experience with Salesforce.com applications and Jira reporting is a plus