Manager, Enterprise System Management (Infrastructure & System Operations) - 1-year Contract

About Us

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold.  As at 30 June 2024, CLI had S$134 billion of assets under management, as well as S$100 billion of funds under management held via six listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in thematic and tactical strategies.  Its diversified real estate asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage and data centres.

About the Job

Office Location: 25, Ubi Road 4, #05-01, UBIX, Singapore 408621

Job Description

Responsibilities

• Responsible for the ITSM processes and delivery of IT services in ESM to ensure compliance with ITIL best practices

• Monitor and manage the Key Performance Indicator (KPI) and Service Level Agreement (SLA) performance of vendors to ensure service excellence and accountability

• Participate in the regular service review meetings, Change Advisory Board (CAB) and troubleshooting calls for major incidents

• Review of the periodic service performance reports, scheduled changes or emergency changes, root cause analysis and other related documentations in service review pack

• Work closely with the technical teams for system patching, system upgrade, change request and Disaster Recovery activities

• Collaborate with the application functional teams for enhancement and change request deployment

• Address the internal audit request on the ITSM processes and services provided

• Manage and coordinate the major incident process and the approval of emergency request during non-core business hours and weekends

• Continuous improvement and optimization of ESM service governance and delivery

Requirements

• Bachelor’s Degree in IT, Information Systems, Computer Science or related field with a minimum of 5 years of experience in IT service management, service delivery and application support.

• Excellent problem solving and analytical skill to drive the process improvement

• Strong leadership, interpersonal and communication, vendor management skills to work well and manage all levels internally and externally

• Strong knowledge of ITIL framework and best practices, ITIL certification is a plus

• Knowledge or understanding of Cloud technologies, automation tools and techniques are an advantage

• Familiarity with ITSM tools such as SMAX or similar platforms

• Good command of English and Mandarin to liaise with local and oversea counterparts

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our corporate values. We provide equal opportunity for all qualified candidates and build an inclusive workplace regardless of race, gender, age, religious belief, or nationality.

Only shortlisted candidates will be notified.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.