Head of Customer Fraud, Operations

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

About The Role

In the role you will be responsible for developing and implementing framework for Fraud assessment in partnership with IT and other stakeholders and train all operational leaders; review annually based on market trends.

Responsibilities

• Provide leadership, oversight, and execution of the Fraud Team in support of Operations strategic goals.

• Drive the fraud strategy with a focus on data and technology, prevention and detection, investigation and response, workforce planning, and continuous improvement.

• Establish a long-term plan to reduce operational costs, streamline customer fraud, enhance team capabilities, and compliance of all regulatory standards.

• Investigate cases based on severity and ensure they are handled based on the standard service level agreement.

• Identify fraud risk ownership gaps and overlaps requiring resolution to ensure ownership of the priority risks. 

• Partner with business unit leaders to determine planned actions to fill risk gaps and monitor actions accordingly.

• Conduct audit investigations and ensure comprehensive root-cause analysis and reporting; maintain the fraud investigation database and update with related analysis.

Skills and Qualifications

• 10+ years of related experience in Fraud Operations, Fraud Risk Mitigation Strategies, and Risk Management.

• Experience in fraud detection and prevention, regulatory compliance, technology fluent on fraud detection applications.

• Experience working with investigative agencies i.e., Police, FBI, etc.

• Experience working with third-party asset management partnerships to build best fraud practices.

• Written and Verbal Communication: Ability to communicate in a structured and crisp manner; can engage senior leadership to get the point across using deductive or top town communication approach.

• Strong Analytical Thinking & Problem Solver: Ability to breakdown complex issues into smaller addressable solutions; can take a strategic point of view in formulating actions and solutions.

• Project Management: Structured, organized and can create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same.

• Change Leader: Ability to influence and take stakeholders, partners, and team along in driving the change; knows how to communicate 'what' to avoid surprises or issues with all partners; a continuous improvement mindset.

• Strong People Leader: Sets clear direction to the teams and actionable deliverables; data driven and manages through metrics; strong coach and people developer; ability to assess talent consistently and fairly.

Work Location

If the position is based in one of Corebridge Financials' hub offices which is Houston, TX, Jersey City, NJ. or Woodland Hills, CA office the role is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely. However, we are open to considering full remote candidates outside of these areas.

#LI-SB1 #LI-SAFG #LI-Remote

This role is deemed a “covered associate” under SEC Rule 206(4)-5, 17 CFR § 275.206(4)-5, Political contributions by certain investment advisers, and other federal and state pay-to-play rules. Candidates for the role must not have made any political contributions that, under 17 CFR § 275.206(4)-5 or other federal or state pay-to-play regulations, would disqualify the candidate or Corebridge Financial from conducting Corebridge Financial’s business, or that would otherwise create a conflict of interest for Corebridge Financial. Applicants who are selected t