Tour Receptionist/ Contracts (Ormond Beach)

Purpose:

Responsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.

You will also type processes all contracts and credit reports, as well as reports credit standings, submits applications for credit via Bank of America, and verifies proper equity while making certain all sales staff comply with company policies.

Job Duties:

Greet and check in guest.

Assist guests with; collecting payments/pre-authorize payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurants.

Resolve customer complaints.

Run and prepare reports – opening and closing.

Answer phones

Communicate all pertinent and required information/reports for Management (DOS, DOM, T.O., Admin. Manager, etc.)

Provide information to guests about the area, including directions, and show information

Work with theater staff, and other vendors to reserve entertainment, food, and lodging

Prepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendors

Coordinate with Sales Manager on any additional gifts to be issued for New Owners

Prepares count and profiles of tours for the entire day

Updates numbers to Sales Managers as more tours are added

Communicates with Admin Manager or Leads with unusual tours/gifts

Maintains clean lobby, stocks magazines or literature

Provides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours, and corrects data entry of these tours to Marketing and Sales at the completion of the day

Types up and verifies all contracts

Runs credit reports and reports the resulting information

Maintains inventory reports

Verifies and discloses results from equity reports

Compiles files

Maintains accounting for monies received

Other duties as assigned

Job Requirements

Education, Essential Training / Certifications, and Experience:

High School Diploma/GED

Prior Administrative experience

Shift:

Full-Time Schedule, Saturday through Wednesday - approximate hours 8:30 am - 3:30 pm. Days off are Thursday and Friday

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