STRMM Network Engineer

About Bering Straits Professional Services, LLC

Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the U.S. Small Business Administration (SBA) as an 8(a) contractor. In February 2022, BSPS became an International Organization for Standardization (ISO) 9001 certified company. BSPS received the ISO 9001 quality standard certification through the Performance Review Institute (PRI).

PRI recognized BSPS for having met the stringent requirements of international standards, ongoing commitment to satisfying stakeholders and a dedication to continual improvement of their management systems. Through this certification, BSPS has joined an elite number of organizations worldwide who have achieved certification to this globally recognized ISO 9001 quality standard.

 

About this position: STRMM Network Engineer                      Location – Aberdeen, MD

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

 

Wage/Salary Range: $150k

 

Applicants will be notified via phone or email within ten (10) business days of submittal.

 

Essential Duties & Responsibilities

• Monitor Terminal Connections:

• Continuously monitor the connectivity and health of all site terminals.
• Utilize SolarWinds or similar NMS tools to track uptime, latency, and performance issues.
• Ensure timely resolution of STRMM and Helpdesk requests in line with SLAs.

• Troubleshoot Connectivity Issues:

• Proactively diagnose and resolve terminal and network connectivity issues.
• Engage with site teams for real-time troubleshooting and feedback.

• Escalate Problems:

• Route unresolved issues to Tier 2/3 engineers or vendors as appropriate.

• Coordinate resolution efforts across internal and support teams.

• Maintain and Update Documentation:

• Maintain accurate logs of configurations, incidents, and resolution paths.
• Document site terminal network architecture and update changes regularly.
• Assist in creation and enforcement of desktop/network management policies and enterprise best practices.
• Maintain inventories of hardware/software versions for SATCOM systems

• Perform Regular Check-ups:

• Conduct periodic status checks and preemptive diagnostics.
• Schedule preventive maintenance activities to reduce downtime.

• Collaborate with Other Teams:

• Interface with Helpdesk and engineering teams to resolve complex issues.
• Maintain open communication with on-site personnel and stakeholders.

• Provide Reports and Alerts:

• Generate and distribute regular system performance reports.
• Monitor for alerts and initiate response procedures promptly.

• Support System Improvements:

• Identify improvement opportunities for network resiliency and monitoring.
• Implement upgrades and support virtualization efforts to optimize infrastructure.
• Support and maintain centralized software repositories for STRMM/SATCOM builds.

Required (Minimum Necessary) Qualifications

• Education Requirements: Bachelor’s degree in IT, Networking, Cybersecurity, or related discipline.
• A+, Security+, Network+ CCNA or CCNP. Four (4) years in IT customer support and two (2) years experience in a military environment.
• 10+ years of experience in network support, NOC operations, or infrastructure roles.

Knowledge, Skills, Abilities, and Other Characteristics

• Active Secret Clearance
• Strong experience using monitoring tools such as SolarWinds