Senior People Operations Generalist

At Bitfocus, we’re building more than software — we’re building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do.

We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth — and we believe work should be both purposeful and enjoyable.

Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we’d love to have you on the team.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Senior People Operations Generalist to join our People Operations team. They will be a key driver of our culture and a trusted advisor to our team. This is a role for a true owner, not just a tactical executor, who will blend hands-on operational excellence with deep subject matter expertise. You will manage key programs within the full scope of People functions—from onboarding and benefits to employee relations—while ensuring compliance and partnering with our People & Talent Specialist to create a seamless employee experience. With deep expertise in core HR practices and experience helping a company scale, you will be a key contributor in building a world-class workplace.

While this is a fully remote role, occasional travel will be required for key company events, including our annual Clarity Connect Conference and internal team meetings.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Compensation: 

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted total compensation range of $67,000 - $110,000, which includes variable compensation (bonus) eligibility.

(Most candidates join us at the lower half of the range to leave room for growth, learning, and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

Candidate AI Usage Policy:

At Bitfocus, we are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation, please contact us in advance at people@bitfocus.com. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

About the People Operations Team:

Our People Operations mission is to advance the goal of ending homelessness by building the most effective and dedicated team in HMIS (Homeless Management Information Systems). As strategic partners to the business, we enable Bitfocus to scale by fostering a culture of impact and belonging, attracting and retaining exceptional talent through data-driven programs, innovative processes, and an unwavering commitment to a world-class employee experience. This role is critical to that mission.

Our Department Values: 

• We are relationship builders - we treat others with kindness, empathy, and respect 
• We are committed to upholding integrity in all people matters. 
• We are Bitfocus culture ambassadors from the first touchpoint, throughout the entire employee journey 
• We are partners, collaborating across all levels to champion Bitfocus People First initiatives

Who You Are:

• A Natural Relationship-Builder: You have high emotional intelligence - self-aware, empathetic, and an exceptional listener. You instinctively know how to forge connections and build trust as a credible, reliable, and confidential partner.
• A Proactive Owner: You are a critic