Membership Operations Manager

Thank you for your interest in this position with Board.org, a wholly-owned subsidiary of FiscalNote. The recruitment for this role is being managed by FiscalNote's Recruiting team (parent company), so you are in the right place! Please continue to review this opportunity and apply at your interest. We are excited to review your background. Thank you!
About the PositionBoard.org is looking to hire a Membership Operations Manager to create a thrilling, productive, nowhere-else-on-earth experience for our members. In a nutshell, a Membership Operations Manager is a service-driven people person with badass skills on execution, data, process, and detail.
The work you'll do makes a meaningful difference in the lives of our members. They're the heads of critical functions at the world's greatest brands, and they have tough, lonely, and important jobs. You'll surround them with other leaders just like them who understand them and the challenges they face. You'll help us be their family and support -- and by doing so, you'll help them make their best impact on the world.
About the Board.org TeamLots of people talk about “making the world a better place” but we actually do it every day. Inside the world’s biggest companies, behind the scenes, there are people making positive change. We surround them with ideas and supportive peers so they can achieve their mission — and this directly improves the lives of their millions of customers, employees, and their communities. 
Do you want to make an impact? As a Membership Operations Manager, you'll see your work drive large-scale, meaningful change in real time (sometimes within hours), because we've found a point of leverage where a little positive change is multiplied by the incredible size and resources of our member companies. Community is what we do at Board.org, we’re constantly refining, documenting, and scaling systems that allow us to deliver a quality experience as we grow. Read more about Board.org at https://hi.board.org/, and learn more about the exciting things happening at our parent company, FiscalNote, at https://fiscalnote.com/press-room.  
About You You care passionately about the success of others. You're driven by the desire to serve and deliver an experience that is career-changing for our members. You show deep commitment at a personal level to our members, the work we do, and the people we serve. You're part of a collaborative, full-team approach to managing your community. You focus on member experience and systems.

What To Expect in This Position:

• The Membership Operations Manager is a people person with operations talent whose mission is to:
• Create an amazing member experience through the rigorous execution of our community management processes and incredible attention to detail. These processes, which we're always improving as a team, enable us to deliver great quality at scale.
• Earn member love with wow-level customer service and extraordinary care. You build strong community culture and pride by connecting members to the group. You track every detail so we can constantly improve how we make members happy. (See how much they love us: board.org/family/ and board.org/love.)
• Be part of a collaborative full-team approach to managing our community. You provide the infrastructure and logistical support for the community, working with Membership Directors who focus on member relationships, content, and conversations.
• We are committed to being the best membership operations management team in the world, with people who are dedicated to mastery of the craft. To get this job, you need to show us a genuine interest in that mission.

What Sets You Apart:

• Community management experience (CM). A minimum of three years of CM experience for a BtoB community is ideal, but we're open to all sorts of backgrounds, especially work with trade associations, membership organizations, or non-profits. 
• Service attitude and outstanding customer service skills: Focuses on customer experience, anticipating needs, and recognizing above-and-beyond opportunities to amaze. 
• Process-driven work style: Sophisticated about how work gets done and thrives in a highly process-driven workflow with structure, documentation, and data. Takes ownership of the work and is always looking for improvements in process and execution. 
• Advanced database skills: Appreciates a database/CRM and community platform -- and uses them well. Exceptional skills around data management and accuracy, reporting, pipelines, and other sophisticated uses that enable us to deli