Jobs and Careers

Inbound Lead Screening Specialist (ZR_19847_JOB)

UKRemotefull_timeVerifiedPosted 6 Feb 2025

About the role

This is a remote position.

We’re seeking a motivated and articulate Lead Screening Specialist to join our high-energy sales team. In this pivotal role, you’ll be the first point of contact for potential customers interested in Medicare Advantage policies. Your mission will be to conduct brief yet impactful pre-screening calls, asking targeted questions to assess lead quality and ensure we’re connecting the right customers with our expert insurance agents. This position offers an exciting opportunity to sharpen your sales skills, gain valuable experience in the booming health insurance industry, and play a crucial role in driving our company’s growth and success.

Hours per week: 40 Hours
Schedule: Monday - Friday 9AM - 6PM NJ -EST (includes 1 hr-unpaid break) - Monday to Friday, 10 PM to 7 AM Manila Time (includes 1 hr-unpaid break)

Responsibilities:

Conduct swift and effective 1-2 minute pre-screening calls with inbound leads while maintaining a friendly and professional demeanor.
Master a set of five key qualifying questions, adapting your approach to gather maximum information in minimal time.
Evaluate lead quality based on responses, making quick decisions on lead qualification.
Transfer qualified leads to sales agents in real time, ensuring a seamless customer experience.
Maintain accurate records of all screening activities, supporting a data-driven approach to sales optimization.
Collaborate closely with the sales team to continuously refine and improve the lead screening process.
Stay informed about the latest developments in Medicare Advantage policies to ask relevant questions and provide basic information to callers.

Requirements:

Previous experience in a call center, telesales, or customer service role, ideally in the insurance or healthcare sector.
Exceptional verbal communication skills with a neutral, easy-to-understand accent.
Basic understanding of health insurance products and a willingness to learn more about Medicare Advantage policies.
Proven ability to thrive in a fast-paced, high-volume call environment.
Strong listening skills and the ability to quickly assess customer needs and potential.
Proficiency in using CRM systems and call center technology, with the ability to learn new software quickly.
Excellent multitasking abilities, capable of navigating multiple systems while maintaining engaging conversations.
Resilience and adaptability, with the ability to sustain energy and enthusiasm throughout the day.
A team-player mindset, eager to contribute ideas and support colleagues in achieving company goals.