Certified Medical Assistant

ABOUT LLCHC

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.

JOB SUMMARY

Prepares and maintains records to meet quality control standards.  Develops and maintains effective relations with patients, providers, LLCHC staff, and the public.  Prepares patients and assists the provider.

DUTIES

RESPONSIBILITY 1. Demonstrate the ability to efficiently function in the business office.

A.    Interact with patients and visitors in a prompt, courteous, and professional manner.
B.    Room patients, verify and update pertinent information.
C.    Process patients prior to departure, including scheduling follow-up appointments and providing patient with after visit summaries.
D.    Communicate appropriately with patients as necessary. This includes using medical interpretation tools provided (e.g., Cyraco, Propio, onsite interpreters) to communicate with patients, for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients.
E.     Operate the computer system efficiently to complete daily tasks, including scanning documents into the EMR/HER system.
F.     Be willing and able to cover other locations as required.
G.     Understand and adhere to LLCHC employee policies, including attendance standards.
H.     Stay current each day on the scanning of patient documents into the EMR.
I.      Other duties as assigned.

RESPONSIBILITY 2. Demonstrate the ability to efficiently function in the clinical area of the office while assisting in the delivery of primary health care and patient care management.
A.    Prepare patient for examination and treatment.
B.    Screen adult patients for appropriate information and vital signs: weight, height, bloodpressure, respiratory rate, and pulse.  Screens infants and children: weight, height, blood pressure, respiratory rate, temperature, head circumference, and visual acuity when necessary.
C.    Prepare exam and treatment rooms with necessary equipment and supplies.
D.    Assist providers in preparing for treatments, minor surgery, PAP smears, and physicals.
E.     Perform in-office testing and treatment.
F.     Collect specimens, including urine and blood.
G.    Administer immunizations/medications per provider’s orders.
H.    Maintain patient confidentiality.

RESPONSIBILITY 3. Demonstrate the ability to communicate effectively and accurately (both orally and in writing) with medical staff, patients, and general public and document accurately in medical records.
A.    Complete follow-up phone calls to patients for provider, using medical interpretation tools as needed.
B.    Call in prescriptions and/or refill, per provider’s order, to pharmacies.
C.    Instruct patients on test preparation.
D.    Confer with providers as necessary regarding patient care, teaching and testing.
E.     Document completely and clearly all assessment data, patient education, and telephone calls in the medical record.
F.     Document completely any encounters with patient/family.
G.    Assure documentation is legible and completed in a timely manner.

RESPONSIBILITY 4. Demonstrate ability to maintain quality control standards and knowledge of common safety hazards and precautions to establish a safe work environment.

A.    Maintain current basic life support (BLS) certification for health care workers.
B.    Demonstrate proper hand washing technique and frequency.
C.    Demonstrate thorough knowledge of universal precautions by donning and doffing equipment appropria