Senior, Organizational Capability (Cincinnati or New York, HYBRID)

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior, Leadership Development drives performance and culture by supporting various leadership development efforts across the enterprise. This role designs and develops comprehensive learning materials, including live workshops, on-demand courses, and supporting resources that foster continuous learning and growth. It combines creative instructional design expertise with advanced technical skills to translate leadership development goals into impactful and engaging learning experiences. The Senior, Leadership Development collaborates with key partners across HR and multiple business functions to identify and validate learning needs, align on insight-driven priorities, and perform other assigned duties. This position is based in Cincinnati, OH, or New York, NY.

What You Will Do

• Design, develop, and curate scalable and inclusive leadership development programs for both in-person and virtual learning experiences, including live workshops, self-paced/on-demand content, and supplemental resources such as guides, toolkits, and job aids.
• Create and implement programs that identify, nurture, and retain high-potential and diverse talent through structured development initiatives.
• Oversee end-to-end design and development timelines, managing multiple projects with varying deadlines while ensuring quality and alignment with business goals.
• Facilitate live workshops and virtual sessions as needed.
• Continuously assess and update learning materials to reflect leadership development trends, learner feedback, and evolving business needs.
• Collaborate with the Talent COE team, HR partners, subject matter experts, and business leaders to analyze workforce data, identify talent gaps and trends, develop learning solutions, and secure buy-in for new initiatives.
• Track, analyze, and report on the impact of learning initiatives, including program metrics, learner progress, and feedback, to drive continuous improvement and alignment with organizational goals.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Personal Leadership: Models Macy’s Values and Behaviors by demonstrating initiative, taking ownership of tasks, and seeing them through to completion. Engages in effective teamwork to foster positive and productive relationships while setting high performance standards and actively driving personal learning. 

Talent Development Expertise: Applies principles, theories, and best practices in adult learning, leadership development, and organizational development to enhance talent growth. 

Technical Expertise: Proficient in creating, uploading, editing, and refining content for learning platforms using tools such as Articulate Rise, Adobe Premiere, Articulate Storyline, and Synthesia. 

Interpersonal Effectiveness: Communicates and collaborates effectively with others. Approachable, considerate, and respectful of diverse perspectives, fostering a culture of inclusion and engagement. 

Project Management: Plans, executes, and oversees projects to ensure timely completion within scope and budget. Organizes tasks, manages resources, mitigates risks, and coordinates with stakeholders using project management methodologies and tools. 

Facilitation Mastery: Delivers engaging and interactive workshops that drive meaningful behavior change across all leadership levels. 

Innovation and Risk-Taking: Introduces creative solutions to challenges, fostering an environment that supports experimentation, innovation, and intelligent risk-taking to help the organization grow and adapt. 

Strategic Thinking: Analyzes business issues and opportunities, translating them into a clear vision, strategy, and actionable plans. 

Business Acumen: Understands the organization’s vision, structure, culture, operating principles, and values. Applies this knowledge to make sound business decisions and adapt effectiv