QRS Engineering Technical Support

Overview

The United States Coast Guard (USCG) Command, Control, Communications, Computers, Cyber, and Intelligence (C5I) Service Center has been structured to deliver technology solutions for mission success by virtue of its six Product Lines and five Shared Service Divisions. The C5I community, through the CYBER-CIO-C4IT Transformation, is now better aligned with the Mission Support Business Model to more efficiently manage C5I assets over their full life cycle.The QRS Engineering Technician provides logistical life cycle support of equipment/systems during the O&M, and disposition phases of the system development life cycle. The QRS Technician shall be able to track and utilize USCG logistical and support tools such as CGFixIT (Remedy), EAL, ALMIS, SFLC Central and NESSS. Performance under this program requires a significant level of technical competence combined with a thorough understanding and recent experience with systems and equipment currently installed and in operation aboard the U.S. Coast Guard Cutters (USCGC) fleet and U.S. Coast Guard (USCG) shore commands.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provide depot level equipment/system troubleshooting support to resolve trouble tickets, work orders and CASREPs generated from the USCG Centralized Service Desk utilizing, monitoring and updating CGFixIT (Remedy) or the Equipment Asset Log (EAL) application support tools.• Provide equipment/system on-site technical support for analysis and/or repair requirements. Contractor shall also provide After Action report within five (5) days after site visit.• Provide remote troubleshooting support, as appropriate, for identifying repair requirements.• Provide a weekly status report of all MF/HF Comms Incidents/Work Orders/CASREPs that the contractor is actively supporting (CDRL A004).• Provide SME support for MF/HF RF Communications, voice and data distribution systems, USCG shipboard and shore-based HF/MF voice and data system cabling.• Provide support of Automatic Link Establishment (ALE) operations and functions for USCG HF radios.• Provide support of MICOM 3T, RT9000 and TMR-90 radios including the utilization of HF base radio code plugs and standardized ALE frequencies used in the U.S. Customs & Border Protection (CBP) COTHEN ALE Network.• Provide SME support for OTAR procedures for rekeying Coast Guard radios using Key Management Facilities (KMF). Inform the COR to gain approval of any onsite visit requirement, and submit a formal USCG visit request with a copy to the COR. The request shall provide the names and security clearance information of each individual expected to participate in the visit, a primary and alternate visit schedule, as well as any special requests to the Unit required for the casualty correction visit. The Government reserves the right to revise QRS locations/visits, as demand occurs. If the newly found fault incurs any additional cost (extra days on site), the Contractor shall immediately notify COR for approval prior to performing work. Conduct remote troubleshooting and assist local technicians to affect repairs. • Notify and receive authorization from the COR and support personnel for BOD-FCDS when remote analysis indicates a requirement for the Contractor to go onsite to continue troubleshooting efforts.• Duties shall include, but are not limited to the following Ancillary Comms systems:o 00069-SDX (V) SATELLITE DATA EXCHANGE SYSTEM o 00069-URG-III HF COMMUNICATIONS SYSTEM o 00069-TMR-90 (V) HF COMMUNICATIONS SYSTEM o 8000/8100 (Series) DIGITAL VIDEO RECORDER o AN/ARC-164 UHF/AM TRANSCEIVER o AN/SRA-49/A/B/50/A/B/C HF ANTENNAS/COUPLERS o AN/USC-43(V) SECURE VOICE SYSTEMS o AN/GRR-24 UHF RECEIVERS o AN/SRA-12(C) MF/HF ANTENNAS/COUPLERS o AN/GRC-211 VHF TRANSCEIVERS o AN/PRC-117F/G UHF TRANSCEIVER o AN/PRC-150 HF TRANSCEIVER o AN/PRC-152 VHF/UHF o AN/PSC-5D VHF/UHF TRANSCEIVER o AN/SSR-1/1A UHF SATELLITE RECEIVERS o AN/WSC-3(V) 6/7/8 UHF TRANSCEIVERS o AN/WSC-3A SATELLITE TRANSCEIVERS o AN/WSC-3(V) 7 LINK 11 UHF TRANSCEIVERS o AN/URC-116(V) 5 HF TRANSCEIVERS o AN/SRC-67(V) HF TRANSCEIVER SYSTEM o AP 5160-8500/VLX 9500/VHF5160 VHF TRANSCEIVERS o ASTRO SPECTRA VHF/UHF TRANSCEIVER o BOAT CREW COMMS SY INTERNAL COMMS o C-10315/U SECURE VOICE SYSTEM o C-10316 SECURE VOICE SYSTEM o C-11922/U RED HANDSET o C-7594A SECURE VOICE SYSTEM o CFHN-KDF-580 MF/HF ADF o CU-9125 HF COUPLER o CU-2430 HF COUPLER o CU-9150 HF COUPLER o ECE-P/S ENVIRONMENTAL COUPLER ENCLOSURES o FBB500 INMARSAT o FM-8900 VHF DSC TRANSCEIVER o F-9800 HF PRE/POST SELECTOR o GX-1250SA VHF TRANSCEIVER o GX-1260S VHF TRANSCEIVER o GX-234LS VHF TRANSCEIVER o GX-23005 VHF TRANSCEIVER o GX-2300S VHF TRANSCEIVER o GX-2320V VHF TRANSCEIVER o GX-2330S VHF TRANSCEIVER o GX-2340S VHF TRANSCEIVER o GX-5500S VHF TRANSCEIVER o HM870-1206R EMERGENCY BEACON o HORIZON NOVA VHF TRANSCEIVER o HORIZON ECLIPSE VHF TRANSCEIVER o HORIZON INTREPID VHF TRANSCEIVER o IC-A110 VHF TRANSCEIVER o IC-M12C VHF TRA