Maintenance Supervisor

Perks & Benefits:

• Competitive pay  
• Health Saving Account, Flexible Saving Account, Employee Assistance Program 
• Annual Education Allowance 
• Generous Referral Program 
• Fun and collaborative company culture with lots of team-building events 
• Discounted hotel stays in multiple locations through our Hospitality brand. 

What You Will Do: 

• Responsible for the day-to-day resident retention needs of the property.
• Interviews, hires, and trains all Resident Care team members.
• Oversees daily activities of the Resident Care team, such as planning and preparing team schedules, assigning tasks and/or delegating responsibilities, monitoring progress and resident service flow, reviewing responsibilities for timeliness and accuracy, and appraising team performance.
• Responsible to manage team member performance actions such as raises, promotions, disciplinary actions, terminations, etc.
• Schedules and monitors resident living experience in all communal spaces, interior private resident suites and assists with the living experience where it does not meet the high-quality expectation of the brand.
• Assists the team to consistently evaluate sub-par quality expectations in the areas providing an elevated living experience, assisting daily in operations of functional technology, high-quality intake of building fluids, communal areas, esthetics of interior suites, exterior esthetics of the building as a whole, and the operations of all necessity equipment in the suites.
• Ensures resident living experience opportunities and sub-par apparatuses are brought back to a high-level standard. Responds promptly and professionally to handle any escalated experiences.
• Oversees suites before and after residents occupy and vacate their suite, as well as, approving the suite brand standards for an incoming resident.
• Ensures the property interior and exterior elevated living experience is met on a regular basis to uphold the high expectation of the property and identify opportunities to improve the resident experience.
• Coordinates daily inspection of health and wellness standard areas.
• Inspects building and curb appeal to ensure safety and elevated living experience are met and alerts Resident Care team of areas needing improvement.
• Oversees solution provider selection and manages relations, to ensure quality performance is met.
• Obtains proposals from solution providers, as well as oversees the tasks of solution providers to completion.
• Prepares, executes, and oversees resident care fiscal responsibilities and ensures expense control.
• Procures resident care supplies for the property while staying within the planned financial goals.
• Reviews, prepares, and submits property invoices accurately and in accordance with established guidelines.
• Communicates with property owner(s) and/or Property Manager regarding the overall resident care function at the property.
• Ensures an elevated resident care experience to prospective and current residents while promoting a high-quality living experience.
• Promotes and participates in company-sponsored training programs and ensures colleagues participate in all training classes within required time frame.
• Participates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention.
• Complies with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

 What You Will Bring:

• Associates degree or equivalent customer service training in Residence Property Management apparatuses. 
• Minimum of 3 to 5 years of progressive experience and responsibility in a Resident care field, two of which were holding a supervisory position directing a multi-functional Resident Care team.
• Strong programmed aptitudes, and a superior knowledge of all building apparatuses and building functional technology.
• Excellent resident care solutions and observation skills.
• Ability to define areas of opportunity to improve the living experience and resolve them quickly; familiarity with local and national building requirements ensuring a safe resident living experience.
• Familiarity with all current health and safety regulations
• Requires strong supervisory skills, coupled with excellent oral and written communication skills
• Ability to work well with ever changing priorities and or opportunities
• Must be a self-starter who can lead team members at all levels both in and out of the property.

About the company:

Onni