Sustaining Software Engineer

DP&A Sustaining Software Engineer

Responsibilities

• Track and route field-related issues via Jira Service Desk ticketing system for Software Engineering groups.
• Provide technical support for Tier 1 Support, Field Engineers, internal and external customers.
• Handle customer escalations, conduct remote sessions, troubleshoot, and reproduce customer issues.
• Troubleshoot networking, software, and hardware issues.
• Perform root cause analysis for software/hardware issues reported.
• Provide improved system stability through wholistic system testing in real real-world environments.
• Maintain and optimize system configuration files.
• Develop tools to help with supporting the product for support or other internal teams.
• Maintain and update training environments for internal and external customers. 
• Review and improve product documentation and processes.
• Work along with Engineering teams to develop solutions for customer-reported problems.

Facility Specific Responsibilities

•  Travel required to various local and international NOV facilities, customer offices, and rig locations.

Qualifications:

• Experience with NOV control systems, and technologies.
• Must be able to troubleshoot integrated software systems. 
• Must have excellent written and verbal communication skills in English.

Preferred Qualifications:

• Bachelor's degree in Engineering field or equivalent combination of education and experience.
• Experience working with the following software:
  •  SQL     
  • Linux
  • VirtualBox
  • Python
  • Git
• Field experience on drilling rigs preferred.